Director, AR & Collections (Remote)

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Director of AR & Collections.

The Director of AR & Collections role is pivotal overseeing and optimizing all aspects of the AR and collections function for the company. As the Director, you will drive strategic initiatives to enhance collections processes, policies, and credit risk management across multiple locations and departments. You will manage and mentor a high-performing team, collaborate with senior leadership, and ensure alignment between cross-functional teams to ensure seamless operations in a fast-paced, dynamic environment.

Remote, work from home opportunity.

Responsibilities

• Provide strategic leadership to a global, cross-functional Accounts Receivable and Collections team, aligning efforts with corporate objectives, fostering professional growth, and driving high-performance execution.
• Collaborate with executive leadership to refine and implement credit and collections policies that improve operational efficiency, enhance cash flow visibility, mitigate financial risk, and support scalable business growth.
• Serve as a key liaison between Sales, Billing, Accounting, Treasury, and Finance to ensure timely resolution of payment discrepancies, customer disputes, escalations, and billing issues.
• Deliver executive-level insights on aged receivables, proactively advising on risk exposure, dispute resolution strategies, and account status to support informed decision-making.
• Oversee credit risk management by leading the evaluation and approval process for new and existing customers, ensuring credit limits are aligned with financial health and risk tolerance.
• Drive global process standardization by integrating and optimizing credit and collections operations across multiple regions, ensuring consistency, scalability, and operational excellence.
• Coach and mentor team members, instilling best practices in collections strategy, customer engagement, conflict resolution, and compliance with internal policies and external regulations.
• Lead cross-functional initiatives and contribute to enterprise-wide projects, including change management, business intelligence enhancements, and strategic growth initiatives.
• Partner with Accounting to analyze bad debt trends, recommend write-offs, and support accurate financial reporting and forecasting.
• Monitor and report on key performance indicators, such as cash flow metrics, DSO, and collection effectiveness, using dashboards and analytics to drive accountability and continuous improvement.
• Ensure consistent and proactive follow-up on all outstanding receivables by establishing disciplined collection workflows, prioritizing high-risk accounts, and maintaining regular communication with customers to accelerate cash inflows.
• Oversee timely and accurate invoice delivery, ensuring that billing processes are aligned with contractual terms and that any delays or discrepancies are promptly addressed to avoid payment disruptions.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field; Master's degree or professional certification is a plus. Minimum of 7+ years of progressive experience in credit and collections, with at least 4+ years in a leadership role.
• Proven experience in managing teams, leading change initiatives, and driving performance improvements. Demonstrated ability to influence and collaborate with senior leadership across multiple departments.
• Extensive experience in managing credit and collections in a fast-paced, global business environment. Knowledge of information technology services, legal, or similar industries is a plus.
• Expertise in Microsoft Office Suite (Excel, Word, Outlook); proficiency with Oracle Fusion Cloud or other ERP platforms. Familiarity with billing and collections software is an advantage.
• Strong ability to analyze financial data, identify trends, and make strategic decisions based on quantitative and qualitative analysis.
• Excellent verbal and written communication skills, with the ability to effectively present to senior management and negotiate with customers at all levels.
• Ability to drive results in a high-pressure environment, ensuring that deadlines are met and performance metrics are exceeded.
• Strong customer service orientation with the ability to manage sensitive situations and resolve conflicts professionally and effectively.
• Highly disciplined and process-oriented, with a proven ability to implement and enforce structured workflows, drive operational consistency, and ensure accountability across teams in a fast-paced, dynamic environment.

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $130,000 to $170,000 and bonus plan eligibility.

• This position is on-site, and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights...together.
• A surrounding team of mission-driven individuals who genuinely love what they do.
• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
• FREE Employee Support Program (ESP) because we all could use a little help and support every now and then.
• 401(k) with employer match to help our employees achieve financial success.
• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
• To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte's Technology Fast 500. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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