Warranty Analyst

• Administers and reports on all warranty remedies and cost recovery opportunities available to SWA. Oversees claims for aircraft repairs and other performance guarantees. Serves as an experienced warranty/cost recovery point of contact for Internal Stakeholders.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Act as warranty liaison for other departments by keeping them updated on warranty activity, responding to inquiries, and supplying feedback to Maintenance and Engineering Teams system-wide
• Review Engineering documents to ensure warranty provisions are entered into databases and properly tracked to facilitate preparation of cost benefit analyses and recommended courses of action
• Monitor and track newly released and updated recommended aircraft modifications to determine if costs should be reimbursed regardless of whether or not warranty remedies are offered
• Ensure filing of warranty and reimbursement claims by tracking work in appropriate systems
• Review manufacturers' program letters and service bulletins for available warranty remedies and ensure warranty database is updated
• Track completion of engineering orders and tasks with warranty remedy provisions for timely and accurate filing of claims
• Build partnerships with suppliers and/or manufacturers to quickly resolve disputes with warranty disposition
• Train less experienced Warranty Analysts and guide peers and other Team Members
• Coordinate with multiple departments in negotiating business considerations to offset financial and operational impacts of aircraft defects and maintenance issues in which warranty is not offered
• May perform other job duties as directed by Employee's Leaders

• Knowledge of business and management principles involved in aircraft repair operations, data collection and analysis, and structuring information in a logical and coherent manner
• Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in generating a range of solutions and courses of action with benefits, costs, and risks associated with each
• Ability to handle multiple tasks to accomplish goal
• Ability to maintain focus on relevant issues even when confronted with a large amount or contradictory data

• Required: High School Diploma or GED

• Intermediate level experience, fully functioning broad knowledge in:
  • Business management and operations principals
  • Warranty administration and aerospace industry
  • Technical Operations or Supply Chain organization

• N/A

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Must have the flexibility to work extended hours, including weekends, and Company holidays

Pay & Benefits:

Competitive market salary from $74,950.00 per year to $83,300.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.