Director, Banking Outreach

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Growing SMB & Consumer Customers: Grow and advise SMB and consumer customers beyond the traditional branch banking environment

• Develop and execute strategies to engage and grow emerging growth consumer and small business customers
• Identify opportunities to promote the bank's products to meet the financial goals of customers
• Partner with marketing to develop, prioritize, and implement marketing enhancements

Manages Banking Outreach Team & Performance: Lead a high-performance team to grow, advise, and retain emerging growth customers through understanding and addressing their financial needs

• Foster a high-performance culture focused on striving for excellence and consistently raising the bar
• Create focus through setting measurable goals, communicating performance / progress, and leading with a continuous improvement mindset
• Ensure team is skilled at providing potential customers value through financial education, networking and community resources, and helping them obtain banking products and services

Advance Banking Capabilities: Manage the roadmap to continuously improve capabilities (product, data, digital, training, marketing, ops) that improve the customer and employee experience (initial focus Limited English Proficiency)

• Supports leader in development and owns ongoing documentation of the Banking Outreach strategy and roadmap
• Leads working group of cross functional stakeholders to gather input and share progress against Banking Outreach strategic roadmap
• Monitor industry trends and ensure the bank's offerings and practices remain competitive
• Ensure bank's products and services are culturally relevant and accessible to customers
• Partner with product, digital, and data teams to develop, prioritize, and implement enhancements
• Partner with internal resources to train and support employees on how to best grow and advise limited English proficiency customers

Management Oversight

• Partner with the risk and compliance team to ensure appropriate oversight, practices, documentation is in place and reviewed regularly
• Ensure the bank's limited English proficiency banking products, services, processes, marketing are compliant with regulations
• Ensure Banking Outreach strategies and supporting materials are well documented

Community Partnerships: Work with IMPACT team to strategically partner with key community organizations to promote access to FNBO advisors, financial resources, and access to banking services with a focus on growing core customers

• Cultivate strategic partnerships with community organizations in line with the Banking Outreach strategy
• Serve as the face to FNBO for Banking Outreach programs

Financial Education & Events: Plan and manage efforts to facilitate workshops and events that educate potential customers about financial topics (growing / managing SMBs, budgeting, saving, investing, credit mgmt., financial planning)

The Ideal Candidate for This Role:

Qualifications

• Bachelor's degree
• Fluent in Spanish
• Experience in banking or financial services with Small Business and/or Consumer customers
• Experience working with or managing emerging customer growth customers and programs
• Experience managing a customer facing team preferred
• Experience partnering with community organizations and leaders
• Strong communication and interpersonal skills
• Ability to assess market needs, forecast trends, and devise strategies to meet business needs

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.