AI Platform Operations Manager

Adobe Inc.
United States, California, San Jose
345 Park Avenue (Show on map)
Jul 10, 2025
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are looking for an experienced AI Platform Operations Manager to lead Operational Excellence for the Adobe AI Platform and its underlying infrastructure. This is an outstanding opportunity to solve hard operational challenges in the AI age, including platform efficiency, observability, and scalability across training, inference, and data platforms. You will engage regularly with Platform users including Research and Applied ML engineering teams as well as senior leadership to understand these challenges. You will develop policies and help enforce them in close collaboration with platform engineering and SRE. The role requires you to coordinate cross functionally with Adobe's Finance, Product and Program teams, as well as with our vendor partners, to ensure seamless and efficient end-to-end performance of the platform. Ideal candidate for this position: Proven experience driving business operations in a deeply technical environment such as an AI platform, cloud infrastructure, or other large-scale distributed computing environments. Proficient in data pipelines and BI tools for dashboards and observability tools (e.g., Prometheus, Grafana), incident tracking systems. Comfortable working closely with large CSPs such as AWS, Azure and GCP, specifically on their Kubernetes products such as EKS / AKS / GKE. Solid understanding of the ML lifecycle. Demonstrated success in achieving goals through fostering positive relationships with diverse collaborators in multi-functional settings. What you'll do: Actively collaborate with Platform Users, SRE, Platform Engineering, Finance, Adobe Product teams as well as Adobe's Cloud Service Providers to plan and manage GPU capacity for AI Training workloads and Inference deployments. Drive and own day-to-day operations of AI platforms in close partnership with globally dispersed platform engineering and SRE teams. Collaborate multi-functionally to gather insights into platform usage patterns and user feedback to develop effective platform policies, improve user support, and influence the platform roadmap. Deliver key capacity scaling, optimization and cost efficiency goals. Track and drive operational improvements for key metrics including GPU utilization, waste elimination, as well as platform user satisfaction. What you will need to succeed: 10+ years' experience in Engineering operations/program management or related field. BS or MS in Computer Science or related program. Proven technical leadership and create alignment amongst subject matter experts. Deep understanding of cloud platforms including compute, networking, storage, monitoring, and automation. Proven success leading large-scale, complex programs involving cross-functional and geographically distributed teams. Strong knowledge of DevOps practices, CI/CD pipelines, infrastructure as code and service reliability. Strong influencing and interpersonal skills, including relationship building and collaboration within diverse, cross-functional teams. Strong technical aptitude and in software/system design and development methodologies (including Agile) An intrinsic ability to deal with ambiguity and having a flexible and adaptive approach Analytical perspective to problem-solving, attention to detail organizational skills, combined with the ability to synthesize and communicate strategic insights. Proactive and adaptable demeanor, with a "no task is too big or too small" approach to problem-solving and execution. Requires minimal direction in an ambiguous context to take action and adapt quickly. Acute Degree of Ownership and Grit: You do not let go until a problem is solved for good. Why Join Us? Help craft the future of AI infrastructure at scale. Work with world-class researchers, engineers, and platform architects. Drive meaningful impact in operational efficiency, performance, and AI innovation. This is your chance to create a difference with a team that's ambitious, exceptionally dedicated, and driven to compete at the highest level. Join us in crafting something truly world-class! #FireflyGenAI Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $143,200 -- $269,900 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.