Client Services Associate

• Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM
• Oversee and manage new client onboarding process
• Prepare key documents and presentations for client meetings
• Organize and attend all appreciation and education events
• Track and contact all new leads from referrals or educational opportunities
• Utilize workflows to coordinate service activities and delegate appropriate tasks to team members
• Support Financial Advisors activities to provide education and appreciation to Experience Center partners
• Generate and manage Client Experience Plan via Touchpoint Management
• Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators
• Communicate regularly via telephone, mail, email, social media, etc. to facilitate regular review meetings, webinars, social media content curation, email drip campaigns, and other client reach out efforts in alignment with Client Experience Plan
• Execute administrative & operational tasks, as assigned

• Minimum Education: Associate's level degree or equivalent relevant work experience required
• Minimum 3 years' experience in office administration; preferably in a compliance or service focused role
• Experience completing work/tasks in accordance with specific processes and procedures
• Effectively manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy
• Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders
• Ability to problem solve effectively, with strong critical thinking skills
• Ability to work autonomously with proven decision-making skills and sound judgment
• Working knowledge of Microsoft Office Suite
• Familiarity with CRM software (such as Salesforce) and financial planning software preferred

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa sponsorship for this position

Registered address:5100 Northeast Dawson Creek Drive, Hillsboro, OR. 97124| 855.744.8585

Financial Advisors offer securities throughRaymond James Financial Services, Inc.MemberFINRA/SIPCand securities are not insured by credit union insurance, the NCUA or any other government agency, are not deposits or obligations of the credit union, are not guaranteed by the credit union, and are subject to risks, including the possible loss of principal. First Tech Federal Credit Union and Addison Avenue Investment Services are not registered broker/dealers and are independent of Raymond James Financial Services. Investment advisory services offered through Raymond James Financial Services Advisors, Inc.