Supervisor, Collection

Work Location Type:Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$61,000.00 to$101,600.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Collections Supervisor reports to a Manager of Collections. As the Collections Supervisor you will manage, direct and control the collection of delinquent accounts for our Corporate, Commercial, Government, and/or international customers while maintaining customer service. The position is Hybrid requiring 1 Day per month at the Grainger Janesville, WI office.

You Will

• Prepare and submit periodic operating reports to immediate supervisor on the status of collections.
• Provide leadership direction to direct reports by offering constructive feedback to help develop staff while promoting an inclusive environment.
• Communicate the collection goals for each collector and the department and provide feedback on progress.
• Overseeing the collection effort of all receivables, this includes reviewing and training collection staff.
• Maintain responsibility for applying our credit and collections procedures for corporate, commercial, government and international accounts.
• Manage integrity of A/R portfolio.
• Plan and maintain a program for collection of past due receivables.
• Negotiate with our customers for compromise settlements, partial payments, time extensions and write offs.
• Work with internal partners in the order-to-cash process flow to resolve complex collections issues that may require special attention and resolve payment barriers.
• Maintain company collection polices.
• Escalate to appropriate sales personnel on complex collection issues requiring assistance or unusual action.
• Create innovated projects in effort to improve business practices.
• Approve accounts for forced collection through outside agencies or legal placement.
• Provide strategy to Collection Representatives to align with the goals of the department and the company.

You Have

• Bachelor's degree or equivalent experience.
• 2 plus years of people leadership experience.
• Analyzed financial data.
• Ability working with Microsoft programs.
• Experience with collection laws and practices.
• Proven problem-solving skills.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.