Position Details
Position Information
| Requisition Number |
Stu04587P |
| Home Org Name |
Central Student Wages & Training Pr |
| Division Name |
Senior VP, Advancement |
| Position Title |
Student - EDS Service Desk Representative |
| Working Title (if different from Position Title) |
|
| Job Summary |
The
EDS Service Desk Representative's role is to provide a point of contact for end-users to receive support and maintenance within the organization's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person and remotely by telephone, e-mail, instant message, or another collaboration tool) promptly and accurately and provide end-user assistance where required.
Why should
YOU consider student employment at Auburn University?
Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
Make a difference. Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
|
| Essential Functions |
- Perform on-site or remote analysis, diagnosis, and resolution of simple and complex computing problems for end-users and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user client technology and related hardware and software to deliver required service levels.
- Collaborate with System/Network administrators to ensure efficient operation of the company's desktop and remote computing environment.
- Where required, administer and resolve issues with associated end-user technology, networking, or software products.
- Receive and respond to incoming calls, e-mails, and messages regarding technology problems.
- Ensure that physical connections are in proper working order.
- Maintain an inventory of all technology equipment, including but not limited to monitors, keyboards, laptops, tablets, cell phones, televisions, and other equipment.
- Accurately document all incidents and requests, including technology equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and hardware equipment vendors.
- Ensure AV equipment is in working order for all in-person and remote meetings.
- Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.
- Work with other staff members on additional projects and tasks as assigned.
|
| Why Work at Auburn? |
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle! |
| Minimum Qualifications |
- Currently enrolled Auburn University student
|
| Preferred Qualifications |
- Experience providing customer service.
- Familiarity with a wide variety of technology resources and platforms.
|
| Pay Rate |
$13.00/hour |
| Work Hours |
20 hours while school in session/40 hours school not in session |
| City position is located in: |
Auburn |
| State position is located: |
Alabama |
Posting Detail Information
| Posting Date |
07/11/2025 |
| Closing Date |
|
| Equal Opportunity Compliance Statement |
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their
website to learn more. |
| Special Instructions to Applicants |
|
| Quick Link for Internal Postings |
https://www.auemployment.com/postings/54713 |
|
Auburn
$13.00 / hr
Jul 12, 2025