Resource Specialist

Position Summary: This position will be field-based and will provide care management to assist with coordination of care, including assessing for health care needs.

Background & Context:

• Provides resource support to members and connects members to local resources for various services based on care/service assessment and plans.
• Works with leadership to identify the best, most appropriate local resources for members' needs based on industry best practices.
  
  Key Responsibilities:
• Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team.
• Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care).
• Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs.
• Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have access to appropriate care/service.
• Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families.
• Assists with developing education and training programs for care management staff and providers to improve resource service identification.
• Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures.
• Ensure all resource services information is appropriately documented and up to date.
• May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  Qualification & Experience: