Electrical Field Service Technician

POSITION SUMMARY:

Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Service Technician performs maintenance/preventative maintenance/electrical and millwright-type functions. This includes rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES:

Rotating Equipment assembly/disassembly

• Push/pull pumps and motors
• Install seals/packing
• Make recommendations to customers on repair options
• Knowledge of, and perform, necessary repairs to achieve/maintain operations
• Perform start-ups/commissioning of equipment.

Basic Equipment Maintenance

• Change oil/grease on various pumps, gear boxes, motors, etc.
• Diagnose and correct basic mechanical issues
• Advise customers of basic PM activities as recommended by OEM and/or TP PUMP
• Complete required reports for the work completed

Basic Electrical

• Understand and perform basic LOTO (Lock Out/Tag Out) functions
• Troubleshoot <480-volt systems
• Remove and/or install new or repaired <480-volt equipment
• Experienced in PLC's and VFD troubleshooting
• Experience in general electrical installations such as wire pulling and terminations.
• Conduit, panel board, and basic electrical device installs

Field Service onsite Commissioining and start up

• Understand and perform alignments and the necessity for equipment reliability
• Achieve alignments on equipment in unfavorable conditions
• Work with customers to explain the necessary modifications needed to achieve proper alignment
• Complete information in reports as required
• Work with Customer Service, Shop, and Sales
• Start up of new and repaired wastewater/water equipment
• Diagnose basic electrical panels and capable of making corrections
• Read and interpret wiring diagrams
  
  

  KNOWLEDGE/SKILLS/ABILITIES

  
  
  
  
  • Capable of using and reading precision measuring devices, such as micrometers and calipers
  • Strong sense of urgency and keen attention to detail
  • Able to wear personal protection equipment, including a respirator as necessary
  • Ability to work overtime hours based on customer demands
  • Ability to maintain an inventory of supplies carried on company supplied work truck
  • Strong time management skills and ability to handle multiple tasks
  • Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices
  • Ability to identify and resolve problems in a constructive and timely manner
  • Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings
  • Good communication skills with others by telephone, written documents or in person
  • Ability to interact with customers and co-workers in a pleasant and professional manner
  
  
  
  
  

  REQUIREMENTS

  
  
  
  
  • High School or equivalent, with mechanical aptitude and skills
  • 5 years of rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required
  • Able to obtain MEC (Medical Examiner's Certificate) under DOT as a 'non-CDL' commercial motor vehicle driver
  • Maintain clean driving record
  • Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word
  
  
  
  
  • Willing to travel occasionally for two weeks at a time
  
  
  
  
  • Willing to take after-hour calls
  
  
  
  
  

  PHYSICAL DEMANDS/ENVIRONMENT

  
  
  
  
  • Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace
  • Ability to operate and read from computer/laptop monitor
  • Must be able to lift up to 50 lbs. occasionally
  
  
  
  
  • Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities
  • Fast-paced environment, subject to schedule and priority changes and short notice activity.
  
  
  
  
  • Ability to work outdoors and possibly in inclement weather
  • Willingness to work in wastewater environments as necessary
  • Classified as Safety Sensitive