Program Manager III (So. MD Food Bank)

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

JOB SUMMARY: The Program Manager provides comprehensive management of the Southern Maryland Food Bank, ensuring that the program and services align with best practice standards, contract and grant requirements, and agency practices and procedures. Oversees the program's fiscal, operational, administrative, staff management, and quality practices; seeks and develops outside funding sources; and liaises with external community partners.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of 3 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Manage and oversee the program's administrative and daily operations in support of its overall goals and objectives.
  
  
  
  1. 
     

     Develop and implement systems and processes to enhance operational efficiency.

     
     
  2. 
     

     Monitor program implementation in accordance with grant funding requirements.

     
     
  3. 
     

     Conduct regular reviews for accountability and program performance.

     
     
  4. 
     

     Oversee and/or coordinate the collection, compilation, and analysis of program activity data; write and ensure the timely submission of all external and internal program reports.

     
     
  
  
  
  
• Provide leadership and direction to all program staff and volunteers; supervise the program supervisor; supervise staff, which includes recruiting, staffing, hiring, performance evaluation, training, and professional development; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics.
• Develop and maintain positive relationships with community, member sites, and vendors to gain donors and financial supporters for program operations.
  
  
  
  
  1. Expand program awareness and resources through guest speaking activities, interviews (radio, newspapers), special events, and leadership position in the So. MD Food Council).
  2. Maintain all aspects of accounts and ensure that member sites
  
  
  
  
• Manage program budget and expenditures to ensure that available funds and resources are used efficiently.
  
  
  
  1. 
     

     Develop program operating budgets and provide fiscal direction to the program.

     
     
  2. 
     

     Monitor program revenues and expenditures; prepare budget revisions; and provide required financial reports.

     
     
  3. 
     

     Approve the use of credit card; apply payment and receipts to database in accordance with Agency procedure.

     
     
  4. 
     

     Keep accurate accounting of receivables, payments and invoices.

     
     
  5. 
     

     Enter data into Food bank database to keep track of inventory in by donors and retailers; inventory out by distribution per member.

     
     
  6. 
     

     Generate monthly, quarterly, and annual reports, and individualized reports of members, donors, and vendors

     
     
  
  
  
  
• Establish and implement development goals to ensure resources are available to sustain the program.
  
  
  
  1. 
     

     Identify potential donors or sources of funding.

     
     
  2. 
     

     Plan and implement outreach strategies with identified donors and funding sources.

     
     
  3. 
     

     Facilitate the preparation and submission of contracts and/or grant applications

     
     
  
  
  
  
• Represent Catholic Charities in interactions with external stakeholders
  
  
  
  1. 
     

     Participate as an active member of the agency's Southern Maryland Task Force.

     
     
  2. 
     

     Attend and represent Catholic Charities at community, government and faith-based events.

     
     
  3. 
     

     Participate in agency-sponsored Southern Maryland fundraising and volunteer activities.

     
     
  4. 
     

     Work in concert with the Catholic Charities Development team to support the cultivation of donors and funding opportunities.

     
     
  
  
  
  
• Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
  
  
  
  1. 
     

     Conduct client record reviews on an ongoing basis.

     
     
  2. 
     

     Implement Corrective Action Plan to address deficiencies identified through the agency client process and CQI process.

     
     
  3. 
     

     Enable staff participation in quality improvement.

     
     
  4. 
     

     Update the program's practices and procedures, and program manual as needed.

     
     
  5. 
     

     May assist in the management of the maintenance of the program's facility and/or equipment in accordance with relevant health, fire and safety codes, and COA standards.

     
     
  
  
  
  
• Perform other Finance-related functions.
  
  
  
  1. 
     

     Count, compute, and reconcile daily cash receipts (including cash, checks, and credit card transactions) of client fees. Resolve any cash collection issues that arise. Complete the Agency form Check/Cash Receipts Log (CR-A) detailing cash collected and cash deposited to the bank, scanned checks, and credit card transactions.

     
     
  2. 
     

     Prepare and scan checks for remote deposits through the banking system, if applicable.

     
     
  3. 
     

     Schedule the deposit of cash collected to the local branch of the Agency's partner bank.

     
     
  4. 
     

     Provide documentation of all receipts to Finance department within two business days of receipt or deposit.

     
     
  5. 
     

     Compile a weekly/monthly summary report(s) of cash receipts.

     
     
  
  
  
  
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• 
  

  Bachelor's degree in Business Management or related field.

  
  
• 
  

  5 years of progressively responsible non-profit experience in program management.

  
  
• 
  

  2 years of supervisory experience.

  
  

SKILLS and COMPETENCIES:

• Driving is required. Must have a valid driver's license and clean driving record.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.