At Zelis, we Get Stuff Done. So, let's get to it! Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ACH product and promote use of provider portal resulting in improved retention and client satisfaction.
What You'll Do
Field incoming calls and make outgoing calls to medical and dental providers to answer any questions they may have regarding new and on-going payment and data processes. Work to resolve any outstanding issues, explain use of electronic payment options (credit cards, direct EFT). Assist providers in signing up for direct EFT product as well as assisting with registration process, web portal set up and provider portal questions. Actively promotes, via phone and other channels, efficiency and cost advantages of converting enrollment to the Zelis Payments ACH product line. Demonstrates provider portal and educates providers about its benefits. Proactively demonstrates proficiency in following up on leads; both new and existing. Retain clients by identifying pain points, overcoming objections, and presenting product and service offerings that best fit their business needs. Has foundational knowledge of ZELIS PAYMENTS products and potential benefits to end-users. Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy and company policies and procedures. Proven ability to lead complex projects, develop innovate solutions, execute a strategic plan and deliver superior results. Basic project management concepts. Works on assignments that are complex in nature in which judgment and initiative are required in resolving problems. Performs other duties as assigned.
What You'll Bring to Zelis
Bachelor's degree in a related field or equivalent work experience. Experience with CRM software or similar tools. Working Knowledge of Health Care Insurance or medical concepts a plus. Computer Skills: Microsoft Outlook and Word with advanced Excel skills. Excellent telephone and client service skills. Possesses an understanding of the Zelis Payments systems and processes to respond to provider inquiries. Possesses an understanding of Zelis Payments products. Has proficiency in troubleshooting basic client issues. 2+ years demonstrated sales and/or membership generation or retention experience. Has proficiency in tele-sales and marketing techniques yielding increased product usage. Computer proficiency and technical aptitude with the ability to utilize ZELIS PAYMENTS proprietary client system and MS Office applications including Salesforce and Jira. Must have excellent communication and presentation skills to effectively interface with the Operations and Sales staff as well as external representatives from the payer and provider communities.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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Zelis Healthcare, LLC
Jul 23, 2025