New

Systems Analyst

The Bay Area Air Quality Management District
$116,815.38 - $141,989.83 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, tuition reimbursement, retirement plan, pension, remote work
United States, California, San Francisco
375 Beale Street (Show on map)
Jul 24, 2025
Description The Bay Area Air Quality Management District (Air District) is a regional government agency, committed to achieving clean air to protect the public's health and the environment. The Air District accomplishes this goal through regulation of industrial facilities and various outreach and incentive programs designed to encourage clean air choices. The Air District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma. The Air District is currently accepting applications for the position of Systems Analyst in the Information Services Division. This is an open recruitment for two (2) vacancies which are full-time, represented positions. DEFINITION Under general direction, coordinates, analyzes, designs, implements and evaluates the acquisition, development and maintenance of District-wide information management systems, including hardware, software, communications, and training; designs and modifies application systems; develops, recommends, and implements District network, telecommunications, and computer systems; administers network, file servers, and multi-user computer systems; and performs related work as assigned. DISTINGUISHING CHARACTERISTICS This advanced, specialized classification performs complex duties in the development and acquisition of data communications, telecommunications, networking and system software and hardware, and develops and modifies complex application systems. The responsibilities of this class inherently include providing project leadership and work direction to others. In the Applications Program this classification focuses on application development and database design, and in the Operations Program this classification focuses on systems administration, computer operations and telecommunications support. This class is distinguished from Supervising Systems Analyst in that the latter has overall managerial responsibility for the staff and activities in the Applications, or Operations Programs. Examples of Duties for this Position EXAMPLES OF DUTIES (Illustrative Only) Identifies, analyzes, develops, recommends, and implements data, and voice systems; analyzes current systems and develops short- and long-range goals for system development and implementation; recommends improvements to the system based on District needs and system capabilities. Assists in the development and implementation of goals, priorities and policies relating to District-wide information management. Participates in the negotiations and administration of contracts for hardware and software acquisition and maintenance; orders personal computer hardware and software; directs system installations and upgrades and hardware repairs. Evaluates, selects and implements the installation and testing of new computer hardware, software and telecommunications equipment. Designs, develops, tests and implements new systems to meet user requirements and needs. Assists in the development of information systems budget relating to computer hardware and software acquisition and maintenance. Administers network, file servers, web server, multi-user systems, VoIP Teams voicemail, e-mail, and relational data base management systems. Develops and maintains network security and disaster recovery plans for database and network file server systems. Conducts special studies and projects involving administrative, organizational management analyses related to telecommunications, and network and multi-user data systems; prepares and presents recommendations and reports on system use, budget projections, and system designs and procedures. Develops and implements upgrade plans for Digital Communications Infrastructure systems, networks, multi-user systems and desktop environments. Assists programming staff and systems users in resolving hardware, software, and operational problems. Directs the work of programmers and analyst in designing, testing, and implementing complex software solutions. Gathers and analyzes information regarding user systems and requirements; conducts feasibility studies and develops system, time, equipment and cost requirements; develops or modifies automated systems to fulfill those needs using computer generated techniques. Simulates hardware and software problems using computer generated techniques; tests and evaluates alternative solutions, and recommends and implements appropriate applications design. Writes user procedures and instructions and assists user staff in implementing new or modified programs and applications; tracks and evaluates project and system progress; plans and develops test data to validate new or modified programs; designs input and output forms and documents. Confers with user division staff regarding assigned functional program areas. Maintains current knowledge of technology and new computer user applications. Oversees the staff and activities of assigned projects. Minimum Qualifications Education and Experience: A typical way to obtain the knowledge and skills is: Equivalent to graduation from a four year college or university with major coursework in computer science, mathematics or a closely related field and two years of experience in systems design and analysis, systems programming, network and systems administration and/or data and voice communications. DESIRABLE QUALIFICATIONS The following desirable qualifications are necessary to perform the duties of this position effectively and require extensive hands-on experience: 4+ years of progressively responsible, hands-on experience in Microsoft-focused IT infrastructure operations, including providing front-line support and second-level escalations, troubleshooting, and mentoring front-line support staff. Direct, hands-on experience administering supporting production Microsoft environments, including monitoring, maintaining, and troubleshooting Windows Server, Active Directory, Entra ID (Azure AD), Microsoft 365 services (Exchange Online, Defender, Intune), and Azure services. Demonstrated hands-on advanced troubleshooting skills, including backend analysis of logs, configurations, and system behavior to identify and resolve complex technical issues. Hands-on expertise in Microsoft Intune at a second-level support tier, including: Troubleshooting complex device enrollment and configuration issues Investigating app and policy problems Applying advanced settings and configurations Escalating to Microsoft support as needed Hands-on knowledge of backend infrastructure, including Azure Virtual Networks, Network Security Groups, VPN gateways, and related Azure networking configurations. Direct, hands-on experience administering Active Directory and Entra ID, including extending attributes, configuring Single Sign-On (SSO), managing directory synchronization, and enforcing security policies. Hands-on experience planning and performing system upgrades, patching (using Azure Update Manager and Azure Arc), backups, and disaster recovery operations in a production environment. Ability to collaborate directly with IT teams on complex escalations and contribute to problem management and resolution efforts. Experience documenting technical issues, troubleshooting steps, and solutions, and training or mentoring front-line staff on processes and best practices. Familiarity with Microsoft-focused IT service management practices, including incident, problem, and change management, and experience using ITSM ticketing systems. Strong analytical and communication skills with the ability to work independently on complex technical issues while sharing knowledge effectively with peers and front-line team members. (Highly desirable) Microsoft certifications such as Intune Administrator Associate, Azure Administrator Associate, Windows Server Hybrid Administrator Associate, or related credentials. How to Apply & Selection Criteria How to Apply Interested individuals must submit a completed Air District application. This is a continuous recruitment. Applications are accepted online only. Please visit our website at www.baaqmd.gov/jobs to apply. Resumes are encouraged, but not mandatory, and will not be accepted in lieu of the required application materials. Postmarks, faxes, and e-mailed applications will not be accepted. Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered or returned. Selection Criteria Selection may be based upon a competitive examination consisting of a written exercise, interview, or combination of the two. Depending on the number of qualified applicants, an application screening and/or panel interview may be used to determine the most qualified applicants. The District may hire from this recruitment process to fill future vacancies occurring within the next 18 months. Persons with disabilities who may require reasonable accommodations during the application and/or selection process should notify the Human Resources Office at (415) 749-4980. The District is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.