Aerospace Customer Service Engineer (Contract)

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering Department based in Mobile, AL.

The Customer Service Engineer is responsible for the creation of specific modification design data packages that are used to integrate pre-identified existing known (or close-to-known) design solutions to post-delivery aircraft. This data includes drawings and modification specification documents that are tailored for certification purposes (see MP/TRS and MAS shown below).

The Customer Service Engineer is also accountable for the quality and on time availability of draft Service Bulletin deliverables related to the specific modification. Communicate directly and often with Systems Engineers and Production Managers to ensure quality, on-time delivery and production capacity.

Meet the Team:

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you're interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your Working Environment:

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Your Challenges:

Primary Responsibilities:

Technical Engineering: 80%

• Timely production of the Modification Proposal Technical Repercussion Sheet (MP/TRS) with pre and post modification sketching

• Retrieve/Create/Update/Check the aircraft drawings in Airbus engineering tool sets (manage subcontractor as applicable)

• Build the Certification Dossier for the MAS (Modification Approval Sheet)

• Prepare all elements required for the Service Bulletin writing phase, including "list of components" as needed and ensure all provided data are accurate

• Provide specific design solutions to meet technical requirements for modifications

• Ensure the Quality of the drafted Service Bulletin, including concurrent requirements cross-check

• Provide remote or on-site assistance during the working parties and answer any Service Bulletin customer query as necessary

• Act as a liaison between the engineering and service bulletin authoring team to ensure all level of technical discussions understood and respected by both parties

• Contribute to the Safety Management System established within the organization 10. Contribute to the Quality Register System established within the organization

Project Management skills 10%

• Manage internal technical milestones (drawing freeze date, long lead-time materials, final kit)

• Coordinate with Production Manager to improve engineering lead time on urgent customer requests

• Manage Interfaces with Production Managers, performing a continuous coordination with the System Technical Domain for constant alignment and leading the follow-up actions for the engineering team

People's management and leadership skills 10%

• Develop and maintain positive relationship with supplier(s)/sub-contractor(s)

• Build and maintain positive working relationship Production Manager to improve way of working and support urgent requests from the airline customers

• Maintain good communication channel with technical engineering team to ensure overall service bulletin quality

Additional Responsibilities:

• Other duties as assigned:

Your Boarding Pass:

Required:

• Bachelor's Degree of Science/Engineering - Electrical

• 1+ years of experience leading large diverse engineering projects in the aviation industry, in the area of project management, design/production

• Up to 10 % travel involved (Domestic and International)

• Must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

• Ability to build and maintain an internal network with colleagues globally

• Ability to interpret an extensive variety of technical aircraft topics

• Excellent communication, coordination, and organization skills

• Good communication, team work, synthetic mindset and assertiveness

• Good coordination and relationship skills to work with team members, customers, partners, airworthiness authorities and other Airbus departments; a good team player

• Demonstrates a high level of listening and oral skills by leading discussions on issues, solutions, ideas, and status of work

• Good presentation and communication skills, as well as able to do so effectively to management team

• General knowledge on service bulletin production process

• Ability to read and interpret service bulletin, bill of materials, modification requirements

Preferred:

• Master's Degree of Science/Engineering - Electrical

• Aviation industry experience in commercial aircraft retrofit process

• Familiarity with FAA or EASA regulations with regards to parts procurement, documentation and traceability

• Familiarity with aircraft modification and MRO operations

• Experienced in the use of industry standard illustrated Parts Catalogs, ATA Technical Manuals

Physical Requirements:

• Onsite or remote: Onsite 100%

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on the computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor.

• Travel: able to travel independently and at short notice. 20% Domestic and International

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.

Successful candidates for this role must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license).

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

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