Consumer Loan Collateral Specialist II

JOB RESPONSIBILITIES

* Perform complex research requests for lien placements and terminations, including contacting title offices in other states, under general supervision.
* Assist customers calling or e-mailing the department by completing customer requests and resolving customer issues in a timely manner, including providing payoff quotes, lien placements and out of state title transfers.
* Process payoff transactions and complete tasks associated with the Paid Off report, including release of liens and preparation of paid statements and documents to be sent to customers.
* Apply complex State of Ohio and other US states' vehicle laws, lien placement and title assignments in order to protect the Bank's security interest.
* Process electronic titles using the online electronic system and file/terminate UCC statements using the Secretary of State site, when applicable.
* Review loan documentation and follow-up with lenders, as needed, to ensure required information is collected to complete timely lien placement.
* Complete compliance on secured installment collateral to verify accurate lien information. * Identify, track and clear exceptions, notifying divisions, as applicable. Act as an escalation point for Collateral Specialist I's.
* Analyze and complete daily and weekly collateral reports and special requests for lien terminations and continuations
* Make recommendations to management to improve efficiency, workflow and enhanced customer service
* Maintain awareness of and adherence to Bank's compliance requirements and risk management
concepts, expectations, policies and procedures and apply them to daily tasks
* Deliver a consistent, high level of service within our Serving More standards
* Other duties as assigned

COMPETENCIES

* Interpersonal/Customer Service Skills
* Written and Verbal Communication
* Ability to understand and follow directions
* Adaptable to change
* Basic Computer Skills
* Organizational Skills/Detail Oriented
* Problem/Situation Analysis
* Ability to influence others
* Ability to build collaborative relationships
* Ability to work as part of a team
* Ability to work independently

EDUCATION AND EXPERIENCE

* 2-4 Years of Consumer Loan Collateral work experience preferred
* High School Diploma or equivalent required

TRAVEL REQUIREMENTS

No travel is expected

Physical Requirements:
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.

SCHEDULE
Fully Onsite in Newark, Ohio - candidate must live within 50 miles of Newark. Typical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status.