Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.
We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.
Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
- Estimated annual base pay: $79,200 (minimum) - $99,000 (midpoint) - $118,800 (maximum)
- All members included in annual cash bonus opportunity.
- 401(k) match (4.5%)
- Annual Woodward stock contribution (5%)
- Tuition reimbursement and Training/Professional Development opportunities for all members
- 12 paid holidays, including floating holidays.
- Industry leading medical, dental, and vision Insurance upon date of hire
- Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
- Paid parental leave.
- Adoption Assistance
- Employee Assistance Program, including mental health benefits.
- Member Life & AD&D / Long Term Disability / Member Optional Life
- Member referral bonus
- Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
- Voluntary benefits, including:
- Home / Auto Insurance discounts
- Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave
Are you ready to make your mark? If you're a Customer Support Manager, we have an exciting opportunity for you. This position has the primary responsibility of providing world-class customer service focused on issue resolution, claims support, and warranty administration. The role requires interfacing with customers at an expert level and will support escalations from the Customer Support Representatives as needed.
What You Will Be Doing
- Customer Support
- Regularly interfaces with customer regarding routine and critical requests and issues relating to commercial operations, such as product replacements and substitutions, expediting, upgrades, and retrofits.
- Ensures resolution of routine product and service warranties including adherence to obligations for all warranty claims and the quoting of service/repairs for such matters and coordinates with internal stakeholders on resolution.
- Manages customer scorecards including incorporating issues reported by the Sales or other functional teams.
- May have direct reports who will require training and guidance.
- Order Management & Fulfillment
- Provides guidance to the CSR team and ensures the review of purchase orders (POs) and their alignment with commercial framework and any applicable overarching agreements, terms & conditions, and the like, and ensures any deviations are identified and addressed.
- Ensures appropriate acceptance, exceptions, modifications, and/or rejections of POs and terms & conditions.
- Mentors and provides support to the CSR team with regard to the requoting of existing business as applicable, including original equipment and aftermarket repair, maintenance and overhauls.
- Identifies opportunities to customers and internal stakeholders for upgraded repairs, maintenance, overhauls and other product and services.
What We Are Looking For
- Bachelor's Degree in Arts/Sciences (BA/BS) in technical or business discipline, or equivalent experience preferred.Advanced sales/technical training preferred.
- 5+ years' experience in commercial, customer service, and/or order fulfillment role required.
- 5+ years' experience with Customer Relationship Management system preferred.
- 2-5 years' experience in related industry preferred.
- Previous people management experience preferred.
- Ability to demonstrate solid business acumen and understanding of Woodward markets and products.
- Understanding of commercial terms and industry standards.
- Strong understanding of order fulfillment and customer demand management
- Background and capabilities in customer engagement and management.
- Ability to demonstrate knowledge of the business operating system and the interface of modules between commercial operations and production operations.
- Comprehension of Company owned plants and offices, and global customers.
- Solid oral and written communication skills.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).
Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.
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Woodward FST
life insurance, vision insurance, parental leave, paid holidays, sick time, short term disability, long term disability, tuition reimbursement, 401(k)
Jul 25, 2025