Associate Manager, Customer Supply Chain

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

Drive Strategic Impact at the Intersection of Supply Chain and Customer Success!
Are you ready to lead with purpose and precision? As the Associate Manager, Customer Supply Chain supporting Sam's Club within the Warehouse Club channel, you'll be the critical link between our commercial teams, supply chain partners, and one of our most influential customers. This role is your opportunity to design and deploy a high-performing, cost-effective supply chain that delivers on key metrics like case fill, OTIF, event execution, and cost savings-all while strengthening SC Johnson's position as a preferred supplier. You'll also lead strategic initiatives, drive cross-functional collaboration, and shape the future of customer supply chain excellence.

KEY RESPONSIBILITIES

• Monitor Supply Chain scorecards (internals and externals) and apply course corrective actions as needed for assigned customers

• Develop and deploy analysis for communication to the customer and key cross-functional areas to improve supply chain compliance and effectiveness

• Maintain key relationships with sales, customer, and cross-functional teams through effective communication and consistent routines

• Collaborate with supply chain team to plan, build, and deliver customer specific items, programs, and events with effective forecasting, planning, and risk mitigation

• Leader of WHC specific processes, including WHC Operations

• Partner to execute against strategic customer development opportunities and deliver growth commitments operationally

• Identify ways to create flexible supply chain options/tools and resources that enable sales growth goals

• Execute best route to market and cost-to serve supply chain processes for SCJ and our Customers; accountable for the supply chain initiatives that drive improved effectiveness and cost savings

• Unsaleable/Returns collaboration across assigned customers to drive profitable category growth

• Coordinate with sales as needed to improve order and shipment processes and key event execution and planning

• Manage day-to-day issues with each assigned customer related to Supply Chain efficiency

• Main point of contact for all supply chain activities between sales, the customer, and SCJ supply chain

• Key Metric responsibilities include: OTIF; Promotional event execution; Seasonal execution; Reverse logistics; Bracket pricing; Cost savings; Deductions management

• Execute activities to back up team members in the Large Format Channel during temporary absences. This may require detailed customer-level planning, using SCJ's and the customer's systems and analytic tools.

REQUIRED EXPERIENCE YOU'LL BRING

• University degree required and 5+ years relevant experience, or advanced degree and 3+ years relevant experience

• Military experience considered in lieu of education requirement

• Qualified candidates must be legally authorized to work in the United States

PREFERRED EXPERIENCES AND SKILLS

• University Degree in Engineering, Supply Chain, or related business discipline

• 5+ years of successful experience in Supply Chain, Account Management, or Shopper Insight Analytics

• Good verbal and written communication skills at all levels of an organization

• Proactive, decisional, goal and results oriented

• An assertive yet collaborative and team-oriented leadership style with a sense of urgency

• Skilled in problem solving, plan development and priority setting

• Proficient computer skills in MS Office Suite, intermediate in Excel, BW, SAP and ability to learn and utilize customer systems and data

• Ability to represent Supply Chain internally and externally in a professional manner, both strategically and tactically

• Ability to complete projects/tasks within assigned timeframe sometimes with competing priorities

• Prior customer facing experience

• Strong Analytical skills (specifically able to identify trends, opportunities, and business insights)

• Negotiation skills

JOB REQUIREMENTS

• Full-Time position in Rogers, AR

• Some domestic travel required to SC Johnson Chicago Office and to customer office in Arkansas (~10%), may require over-night stays

• Office work environment: Remote work is available once a week for eligible employees

• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at-will. Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at-will.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.