Patient Registrar

Illinois CancerCare is seeking a friendly, detail-oriented Patient Registrar, also known as Check-In Receptionist, to join our Peoria clinic team. As a key member of our front office team, you'll be the first point of contact for patients and guests, helping ensure a smooth and welcoming experience from check-in through registration.

You'll play a key role in supporting our mission by accurately collecting patient information, verifying insurance, and welcoming patients while delivering exceptional customer service.

Pay & Benefits

• Hiring Pay Range: $15.00-$21.00 per hour
  (Based on experience, education, and other factors)

• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs - Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

What You'll Do

• Greet and check in patients, families, and visitors at our Peoria clinic.
• Complete new patient registration, including verifying demographics, collecting insurance details, and uploading documents to the EMR and billing systems.
• Explain and obtain signatures for required forms (HIPAA, Financial Agreement, E-Prescribing, etc.).
• Escort patients to designated areas such as labs, pharmacy, or treatment pods.
• Monitor schedules and insurance eligibility software for updates and changes.
• Identify potential financial hardship cases and provide appropriate information.
• Assist with billing questions, walk-ins, and seasonal insurance updates.
• Support all roles within the Patient Registration Team, including scheduling and front desk duties.
• Maintain professionalism and confidentiality in accordance with HIPAA and Illinois CancerCare policies.

What We're Looking For

• High school diploma or GED (required)
• Experience in a medical office setting preferred
• Familiarity with medical terminology and EMR systems
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public.