New

Social Media Customer Relationship Specialist

TEKsystems
$18.00 - $19.00 / hr
life insurance, paid holidays, sick time, 401(k), retirement plan
United States, Michigan, Warren
Jul 29, 2025
Social Media Customer Relationship Specialist Remote after training Company // Leading American automotive company Schedule // (5 openings) Fulltime Day Shift. (We also have 2 openings on Overnights) Will work 40 hours per week. Shift bids occur Quarterly Location* //* Warren, Michigan Pay Rate // Inquire Within Training // Hybrid, Onsite in Warren, MI. Remote // Mostly Remote after Training. Equipment* //* Provided Paid // Weekly * * Must Have: * Ability to commute and train at the office in Warren, MI * 1+ years' experience supporting customers in a professional setting * Bachelor's Degree Required Benefit(s): * Fun/Interesting workload that has Remote Possibility after training * A cutting-edge team that cares and invests in your development * Health Dental Vision 401k PTO Paid Holidays EAP(s) etc. * Weekly pay * Ability to advance within a Fortune 50 Company. Overview: This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures and advertisements.... * * Day to Day Duties: * Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store * Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries. * Create and manage 'cases' for customers needing more complex assistance. * Manage existing case load, complete follow-up tasks and achieve operational metrics. * Proactively identify leads and educate in-market customers on product functionality and services. * Effectively and accurately document customer interaction. * * Other: Department size - 50+ Company size - 90,000+ * * Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on Aug 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.