Supervisor - My Care/On Demand - Full Time - Hybrid

Henry Ford Health System
United States, Michigan, Detroit
Jul 30, 2025
GENERAL SUMMARY: Supervises daily service operations and employees, ensuring that patients receive the best service possible, exceeding patient's expectations. Receives and answers questions within established guidelines, and addresses patient concerns and complaints. Analyzes training needs, the development and administration of training plans and procedures to ensure employee development. Administers corporate policies and procedures. Responsible for efficient operations within assigned services, maintaining appropriate records and preparing required reports. EDUCATION/EXPERIENCE REQUIRED: Associate degree in a related area, or 60 college credits, or 5 plus years of healthcare related experience required. Demonstration of managerial, leadership, communication and interpersonal skills required. Completion of all required training courses. Knowledge of best practices related to Virtual Primary Care operations and day-to-day functionality. Additional Information Organization: Henry Ford Medical Group Department: Virtual Care on Demand Shift: Day Job Union Code: Not Applicable