New

Consumer Services Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Lake Forest
Jul 31, 2025
Technical Customer Support Representative Are you a problem-solver with a passion for helping others? Join a dynamic team where your communication skills and technical curiosity will shine. We're looking for a motivated individual to provide top-tier support to customers seeking help with product installation, troubleshooting, and general inquiries. What You'll Do * Respond to customer calls and emails regarding product issues, installation guidance, and general information. * Manage a high volume of inbound technical support calls with professionalism and empathy. * Guide customers with accurate information or escalate to the appropriate team when needed. * Document all customer interactions and product issues in the system with precision. * Evaluate product concerns to determine if repair or replacement is needed. * Assist customers with product features, installation techniques, and model specifications. What You Bring * 1+ year of experience in a product-based customer support or call center environment preferred. * Background in hardware or home improvement is a plus. * A technical mindset and eagerness to learn-self-motivation is key! * Typing speed of 35+ WPM. * High school diploma or equivalent. * Strong verbal and written communication skills; bilingual in Spanish or French is a bonus. * Ability to remain calm and solution-focused in challenging situations. * Basic mechanical aptitude and comfort with computer systems. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.