Sr. Client Manager

KeyBank
United States, Ohio, Cleveland
Aug 23, 2025
Location: 127 Public Square - Cleveland, Ohio 44114 Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. Essential Functions Collaborate with partners to expand and retain business and commercial clients Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects) Prepare, deliver, and review agreements Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives Conduct research to support ongoing client needs Generate cross-sell leads and participate in regular bank initiatives Partner with internal stakeholders to address complex client needs Make timely, risk-aware decisions and take ownership of outcomes Set clear objectives, define priorities, and manage time effectively Analyze information from various sources to draw conclusions and develop solutions Adheres to and supports Key's compliance culture. Education Bachelor's Degree or equivalent work experience required Work Experience Minimum 3 years of cash management experience required Preferred: Minimum 3 years of Commercial Banking and/or Cash Management experience Demonstrated success in a customer service environment in client support Certifications & Licenses Preferred: Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) Skills Cash management knowledge: Expertise in treasury/ cash management products and services. Project management: Manages service updates, compliance projects, and new service rollouts. Customer service: Demonstrated success in managing client needs and inquiries. Client communication: Strong verbal and written communication for client engagement. Sales support: Identifies cross-sell opportunities and contributes to bank initiatives. Problem-solving: Analyzes information to resolve complex client issues. Decision-making: Makes timely, risk-aware decisions and takes ownership of outcomes. Collaboration: Works effectively with internal partners to support business growth. Contract management: Prepares, delivers, and reviews client agreements. Time management: Sets priorities and manages workload effectively. Attention to detail: Ensures accuracy and follow-through in client support. Presentation skills: Comfortable presenting to clients and internal stakeholders Risk compliance: Adheres to risk policies and supports testing initiatives. Analytical thinking: Ability to interpret data and develop client-focused solutions. Technical Proficiency: Skilled in Microsoft Office in Word, Excel, and PowerPoint for business tasks. Physical Demands General office/mobile office environment Prolonged sitting Ability to communicate on the phone or face-to-face with teammates and clients Frequent use of PC/laptop Occasional lifting, pushing, or pulling of backpacks or computer bags up to 10 lbs Location Central region required, Cleveland office highly preferred. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $68,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 09/19/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.