Product Support Engineer

Job Description:

The Advantest Group designs, develops manufactures and sells advanced test systems and solutions for the semiconductor industry. Advantest's advanced solutions help semiconductor designers and manufacturers lower their cost of test and improve their competitiveness. Advantest will continue to deliver solutions and support globally with world-class professionalism, expertise and integrity - so our customers have an outstanding world class experience

The Field Service Production Support Engineer (PSE) will be responsible for the coordination and execution of all daily customer field service-related activities. The successful candidate will have experience in both software and hardware.

Responsibilities include:

PSE Field service activities will include:

• Engineering apps/testing support activities
• Assist with customer NPI data collection
• System license management
• Re-image of workstations
• Lead customer improvement projects
• Collection and presentation service data
• Site preparation consultation
• On-site installation
• Repair down systems
• Customer training on maintenance procedures
• Work with factory to drive diagnostics improvements