New

Training Specialist

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Aug 05, 2025
Training Specialist - Lender Solutions (On-site in Troy, MI) Start Date: ASAP Schedule: Must be available between 8:00 AM - 8:00 PM; primary shift is 10:00 AM - 6:30 PM, Monday to Friday Location: Fully on-site in Troy, MI (Local candidates only) About the Role We're looking for a Training Specialist to join our Lender Solutions team. This role is responsible for delivering high-impact training to new hires and existing team members, ensuring they are equipped with the knowledge and skills needed to succeed in a fast-paced, customer service-driven environment. Key Responsibilities * Facilitate training sessions on PLP systems and processes for new hires and current staff * Lead classroom-style and one-on-one training discussions * Communicate training outcomes and provide recommendations for improvement * Deliver departmental rules and expectations clearly and consistently * Assist in developing and updating quality control standards * Create and revise training documentation and coaching materials * Monitor data entry accuracy and provide feedback for improvement * Conduct root cause analysis on errors and suggest process improvements * Ensure compliance with client expectations and industry regulations * Support team performance through coaching and mentoring * Provide backup support to existing staff as needed Required Skills & Qualifications * 2-3 years of experience in training, development, supervision, or call center operations * Strong verbal and written communication skills * Self-motivated and proactive; able to work independently * Experience meeting service level agreements (SLAs) * Background in customer service, call center, or mortgage servicing * Ability to maintain high quality and production standards Preferred Qualifications * Experience in insurance or mortgage leadership * Familiarity with IIM software * Associate or Bachelor's degree Disqualifiers * No active internet connection * Unable to work on-site in Troy, MI * Poor communication skills * Job tenure less than 1 year in previous roles If you're passionate about training and development and thrive in a structured, performance-driven environment, we'd love to hear from you! Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Troy,MI. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.