MGR LTS KNOWL & OPS MGMT
This position is responsible for managing and advancing the operational readiness and knowledge
management functions across LTS. In this position, the Manager of LTS Operations and Knowledge
Enablement, will establish, advance, and evolve the maturity and capabilities of operational enablement and knowledge management functions to help enable the delivery and ongoing management of the future state target model of operations. This newly created role is responsible for overseeing the process of capturing, storing, sharing, and promoting the department's knowledge assets, ensuring employees have access to relevant information by creating a culture of knowledge sharing through strategic initiatives and effective communication across teams. This position will focus on enhancing operational efficiency, improving service delivery and facilitating the sharing of insights to drive continuous improvement in the organization. This includes the development of knowledge databases and systems to facilitate this process using knowledge management best practices, the internal governance and oversight of the School of LTS, the ongoing collaboration and engagement with HR Talent Development on new and enhanced knowledge programs and the ongoing readiness activities to ensure alignment with future state operational design.
This role works closely with senior and executive leaders as well to enable the LTS organization to satisfy immediate and long-term needs of the business and ensure that the organization is fully prepared to support the knowledge and readiness needs to effectively implement new initiatives, processes or systems. The Manager of LTS Operations and Knowledge Enablement will play a leadership role in reviewing business operations, aligning teams, and developing comprehensive readiness plans that facilitate seamless transitions, minimize downtime, and enhance overall productivity. This role will also collaborate with cross-functional teams, stakeholders and leaders to ensure operational objectives are met and that the organization's knowledge needs are achieved.
This position will require a solid understanding of LTS strategic initiatives, CLSM program objectives, business unit objectives, process management, risk management and change management. The Manager of LTS Operations and Knowledge Enablement will also manage a team of Knowledge and Human Capital Management Analysts and/or Specialists as well as complex medium to large-sized projects to deliver on the required knowledge and readiness activities for the department. This role requires strong project management skills, the ability to navigate complex systems and processes, and a keen focus on continuous improvement as well as experience managing large-scale operational readiness efforts with an ability to foster collaboration across various departments to drive business success.
Position Responsibilities:
Knowledge Enablement
- Develop and implement a comprehensive knowledge management strategy for
ongoing LTS operations as well as initial future state operating model activities. - Establish and maintain a centralized knowledge management system for
operations that includes applicable job aids, user guides, knowledge articles, etc. - Manage governance and oversight activities to ensure knowledge bases and
School of LTS materials are maintained, updated and aligned to applicable roles and functions on a consistent basis. - Ensure applicable documentation reflects current practices and regulatory
changes based on assessments of where knowledge gaps exist or knowledge sharing
materials are absent. - Enable LTS leaders to foster a culture of continuous learning and accountability
within their teams. - Monitor and assess the usage and effectiveness of knowledge management tools
and resources. - Provide reports and feedback to leadership on areas for improvement.
- Develop a feedback loop with employees to continuously enhance the knowledge
management system based on user input and operational needs. - Assist leaders with understanding learning needs and identifying and/or
developing aligned solutions. - Review operational metrics information to assess potential knowledge gaps for
solution development. - Support the integration of new technologies and processes to better enable
operational excellence.
Operations Enablement
- Oversee the planning and execution of people, process and technology required
to support organizational transformation. - Provide initiative leadership for CLSM Ops Readiness workstream, inclusive of
planning and implementation for target operating model functions. - Assess and clarify process requirements to ensure readiness for team training
and smooth implementation. - Collaborate with HR Talent Development establish effective training programs,
equipping teams with the skills necessary to be ready for functional enhancements. - Work with the BRCO team to ensure readiness activities align with applicable
policies and governance standards. - Prepare and deliver detailed reports to the management team summarizing operational readiness statuses, issues, and resolutions.
- Provide awareness of the connection points and constraints for the delivery and
execution of aligned projects/initiatives, helping in identifying potential bottlenecks and
dependencies, ensuring effective integration. - Develop and execute clear communication strategies to keep all stakeholders
informed of upcoming changes, preparations, and progress. - Partner with internal and external stakeholders to ensure readiness across all
identified CLSM personas. - Collaborate with technology and integration partners for internal tools to support
specific CLSM initiatives (e.g., ChangeFrame, etc.). - Implement operational readiness governance in alignment with departmental
and organizational change management programs.
Learning Solutions
- Partner with HR Talent Development and LTS Performance Optimization Manager
to oversee training and development programs and their integration with change and
process initiatives, including Commercial Lending Servicing Modernization. - Collaborate with HR Talent Development to ensure applicable
learning/curriculum maps are developed, utilized and maintained. - Help evaluate effectiveness of training and development programs to ensure
they achieve the desired results for impacted colleagues. - Confirm learning strategies are in place to support required operational
readiness/change management initiatives. - Assess skills inventories to ensure colleagues can support
operational/transformational changes. - Review departmental capability matrices to determine potential training needs to
maintain operational SLAs. - Partner with ECPMO on aligning knowledge management solutions and
standards to support LTS and CLSM needs. - Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university or 4 years of relevant experience. Business relevant experience preferred
- 8 years of experience in banking or financial services industry experience. Knowledge of Commercial lending preferred
- 5 years of experience in project, initiative or program management experience including leading initiatives with multiple stakeholder groups and executive oversight
- 4 years of experience in a Business Support or related role that required development of strategic plans, delivery against defined criteria and management of stakeholders
- 4 years of experience demonstrating decision making, prioritization, organizational and supervisory management skills
- 3 years of experience leading and enabling organizational transformation and corresponding readiness needs
- 3 years of experience managing medium to large scale initiatives/programs
- 3 years of experience developing executive level presentation and materials
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Aug 06, 2025