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Patient Access Liaison Full time /Hybrid role/Behavioral Services-

Henry Ford Health System
United States, Michigan, Detroit
Sep 09, 2025
This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs. Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others. The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources. Responsibility also includes owning all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line. EDUCATION/EXPERIENCE REQUIRED: High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred. A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance. Analytical ability required preparing physicians' schedules is preferred. Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills. Preferred Skills Adaptability to working in a fast paced environment. Excellent Customer Service skills Ability to prioritize Ability to work independently Additional Information Organization: Behavioral Services Department: OFP_Adult_OP BHS Shift: Day Job Union Code: Not Applicable