Sr. Director Network Engineering

What we're seeking:

The Network Engineering Sr. Director is responsible for overseeing the performance of Frontiers network and reporting to leadership on results and performance. The position will be required to rapidly respond to network service disruptions and drive improvements to raise customer satisfaction. The Sr Director will oversee the life cycle of network incidents from surveillance, triage, notifications, repair, and resolution. The position will also drive lessons learned, communications of findings and implementation of overall corrective actions between stakeholders to prevent future occurrences. The role will also advocate for the improvement of automation and refinement of NOC systems, tools and reporting utilities. In addition, the position will lead a department of business analysts to deliver KPI's to business stakeholders, manage employee development and performance management for the NOC. The position will also be accountable for the performance of our vendors and outside services providers to ensure we are receiving the appropriate services levels.

What we need in you:

The Sr. Director coordinates with Network Operations, All Engineering verticals, Customer Support teams (TSO & ATS), Construction, Field OPS, strategic sourcing, teams to establish cross-functional processes and procedures.

A successful candidate for this position must be comfortable working with vendors and our internal business partners, at all levels within the company.

What you'll do:

• Provide leadership and set performance standards for the Frontier network
• Mentor team members and business partners
• Resolve complex issues
• Establish and maintain standardized practices & procedures for network operations as well as with cross-functional teams
• Monitor and report on network performance to leadership
• Steer Network Tool development and Automation priorities

What background you should have:

• 10 years of experience in network engineering or operations
• 5+ years of Director/Sr. Director level experience leading multi-functional technical teams
• 10 years of leadership experience
• 5-10 years of experience with network automation, tools, or related development experience

ESSENTIAL JOB KNOWLEDGE:

• Strong knowledge of Telecommunications systems associated with transport, data and voice networks
• Understanding of outside plant records, cable design, and repair
• Ability to analyze network data to clearly identify network trends, impacts to the business, options to mitigate and consequences of any actions.

ESSENTIAL WORK TRAITS & SKILLS:

• Strong analytical skills
• Ability to lead a large team of people
• Ability to communicate succinctly both in writing and orally with upper management, internal business partners and vendors
• Ability to drive team's focus and vision

What we offer:

Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:

• Salary Range: $106,000 to $216,000
• Sales boot camps to help you meet your quotas, individualized coaching with senior leadership and our annual president's club
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave
  
  

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences bring a unique perspective, even if they don't align perfectly with the qualifications listed,we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.