Technical Customer Trainer *PC 1377

Your Role:

The Technical Customer Trainer is responsible for organizing, preparing, and delivering customer training courses with the Miltenyi Innovation and Technology Centers (MITC) in collaboration with the senior team members to support marketing strategies and new product introduction.

Essential Duties and Responsibilities:

• Utilize adult learning principles to conduct essential MITC customer training courses according to quality standards and company goals.
• Test new and updated training material, providing comprehensive feedback to instructional designers and SME.
• Attend specialist training to increase proficiency in MB technologies and applications, as well as modern training techniques and trainer certifications.
• Enrich customer training experience through technical consultation.
• Further customer success and brand loyalty through pre- and post-training engagement strategies.
• Cultivate sales and marketing leads by showcasing MACS solutions and educational advertisements during training courses and customer engagements.
• Keep and report data on completed courses, attendees, and feedback.
• Serve as co-trainer/preparation support as needed.
• Contribute to global training exchanges, department meetings, TTT workshops, and technical journal clubs.
• Maintain training lab equipment and supplies as needed.
• Manage trainee and course logistics as needed.

Requirements:

• Master's degree or higher in Immunology, Stem Cell Biology, Cancer Research or similar scientific field; A minimum of 2-4 years lab experience; or equivalent combination of work experience and education.
• Knowledge of training technical concepts and lab procedures.
• Knowledge of flow cytometric procedures, concepts, and laboratory techniques, and/or GMP compliant cell processing.

Skills:

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Skilled at prioritization and multitasking.
• Strong understanding of technical concepts and ability to quickly grasp complex technologies.
• Ability to operate a computer with Windows operating system, Outlook email, internet, and basic MS Office products.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and grammar.
• Proven experience collaborating with cross-functional teams and subject matter experts.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

Preferred:

• Experience designing technical course content with both traditional and modern training methods and tools (in classroom training, e-learning, workshops, simulations etc.).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail. Must be able to travel routinely by car and plane. Must possess a valid driver's license, evidence of insurance/ insurability.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment. This job is performed in a variety of facilities. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.

The hiring range for this position is expected to fall between $93,100 - $101,299, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company's good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.