Director of Operations

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The School of Information and Library Science ( SILS) seeks to advance the profession and practice of librarianship and information science, to prepare students for careers in the field of information and library science, and to make significant contributions to the study of information. We educate innovative and responsible thinkers who will lead the information professions. These future leaders will be equipped to discover principles and impacts of information, create systems, techniques, and policies to advance information processes and services, and advance information creation, access, use, management and stewardship to improve the quality of life for local, national, and global communities.

The School's programs are among the top ranked by the US News and World Report, and the School is internationally known for its outstanding research, teaching, and service. We offer multiple Bachelor, Masters, and Doctor of Philosophy degrees as well as a variety of dual degree, professional, certificate and online programs for personal enrichment at any stage of a students' academic career (https://sils.unc.edu/programs). We are a proud interdisciplinary campus partner leading the Carolina Health Informatics Program ( CHIP); Center for Information, Technology, and Public Life ( CITAP); and The Knowledge Trust. We have proudly staffed the Environmental Protection Agency ( EPA) Library since 1975.

The Carolina Health Informatics Program ( CHIP) is an interdisciplinary research and training program that plays a key role in fulfilling UNC-Chapel Hill's commitment to improving human health through health informatics research, data sharing, development, and education. We draw faculty, health care professionals, and students from across the UNC campus to conduct basic and translational research and to offer graduate training in health informatics for scientists across the disciplines and for clinicians in medicine, nursing, public health, dentistry, and pharmacy.

The Center for Information, Technology, and Public Life ( CITAP) is a research center dedicated to understanding the growing impact of the internet, social media, and other forms of digital information sharing in the context of the people who design, use, and govern them. CITAP conducts original research that illuminates how people, technology, and power intersect. Our topics of study include: how inequalities are coded into new technology systems, networked communities and how people come together online, platform governance, and identity and disinformation. We take a holistic approach grounded in history, society, culture, and politics to the study of technology platforms and information systems.

Located in Research Triangle Park ( RTP), SILS provides professional library services to the EPA's largest research facility, where investigators focus on air pollution and its effects on human health and the ecosystem. The Library's collections and services provide exposure to and experience with a wide range of materials, including biomedical, toxicological, and chemical information; engineering literature; government documents; and basic management and computer information. The EPA- RTP Library internship has been a cornerstone of the library's service model since 1975. The library is staffed by a mixture of full-time professional librarians and up to eight graduate student interns.

The Director of Operations in the School of Information and Library Science provides comprehensive leadership and management of the School's administrative functions, overseeing HR, finance, research administration, and facilities. This role supervises the operations team, serving as the escalation point for all operational issues and ensuring excellence across staff functions. The Director manages key operational and process improvement projects, implements effective systems for project and budget management, and ensures initiatives of the Dean have the necessary resources and remain on schedule. Responsibilities also include overseeing HR compliance and policy development, managing budgets and financial activities, and serving as the main contact for University offices. This position reports to the Associate Dean for Finance and Operations.

Manager with Masters and 5+ years of relevant experience; or Bachelors with at least 1-2 yrs supervisory experience and 5+ years of relevant experience

* Bachelor's degree in Business Administration, Operations Management, Higher Education Administration, or a related field.
* Experience in higher education or a similarly complex environment.

* Strong leadership and supervisory skills.
* Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively.
* Exceptional communication and interpersonal skills, with the ability to work collaboratively with a diverse group of faculty, staff, and students.
* Strong problem-solving abilities and a proactive approach to operational challenges.
* Ability to analyze data and make data-driven decisions to improve operational efficiency.
* Proficiency in office software (e.g., Microsoft Office Suite), project management tools, and familiarity with academic or enterprise management systems (e.g., PeopleSoft, Banner, etc.).
* Experience in strategic planning and implementation.
* Proficiency in using relevant software and technology for operations management.
* Demonstrated ability to foster a collaborative and inclusive work environment.
* A Master's degree is preferred.

* Ability to handle high-stress conditions and emergency situations.
* Ability to concentrate in active environments.
* Physical requirements may include moving weight, bending, stooping, and climbing, with or without accommodation.
* Ability to remain in a stationary position for extended periods.
* Ability to move about the office and school facilities to perform job duties and interact with staff and faculty.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.