New

Associate Product Consultant

Southwest Airlines
401(k), profit sharing
United States, Texas, Dallas
Aug 18, 2025
Department: Product & Loyalty Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As an Associate Product Consultant at Southwest Airlines, you'll collaborate across departments to support the strategy, development, and performance of our air-related products-bringing strong analytical and data expertise to drive decisions and elevate results. You'll contribute to key capabilities like boarding and seat map functionality, helping shape the Customer Experience and operational efficiency. It's an especially exciting time to join this Team, as we expand our product portfolio and launch new offerings over the next 1-2 years. This gives you the opportunity to make a meaningful impact on how Southwest delivers value to our Customers. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Product strategy: support the establishment of the vision, strategy, and goals for the air products portfolio Product design: influence decision making with analytical insights Product management: execute product management strategies and advise partners to ensure cohesive execution; this includes merchandising, go-to-market, pricing, financial performance, customer experience, and operational execution Seat map management: support seat map and boarding capabilities as subject matter expert in the model Analytic support: analyze business trends using advanced analytical techniques; use data analysis and business acumen to translate insights into opportunities for enhancements and needs Performance management: track defined performance KPIs, communicate holistic performance trends, and advise on actions to improve performance Problem solving: structure and execute against ad hoc performance questions to diagnose performance trends Data infrastructure: use knowledge of data sources and structure to support questions and decisions across the product lifecycle Reporting: propose and create innovative tools, dashboards and reports to proactively monitor and identify performance opportunities; automate exports efficiently when possible May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of product development, project and/or product management Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using data-oriented tools and visualization software Skilled in communication by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats Skilled in analytics and problem solving, with focus on KPI and performance management Experienced in Microsoft Excel and Power Point (building, formatting, presenting, etc. Knowledge of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to communicate in a flexible and effective manner, excellent presentation skills, including the ability to communicate complex issues in a structured, concise manner that drives action Ability to influence Senior Leadership by telling a compelling and relevant story that conveys well thought-out recommendations, explains complex concepts in a straightforward manner with actionable data-driven recommendations Education Required: High School Diploma or GED Experience Intermediate level experience, fully functioning broad knowledge in: Travel industry product evolution Product and financial performance Data analytics and visualization Presenting and communicating analysis SQL and data tools Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $78,850 - $87,600* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.