Information Technology Change Manager

The Port of Portland is hiring a Change Manager: Digital Transformation

This is a Limited Duration role currently budgeted for 4 years. The duration of the role may be subject to change based on business needs.

Join the team leading 'Port Forward - Transform with Purpose' the Port of Portland's bold transformation journey. This position is responsible for leading the planning, development, and execution of comprehensive organizational change management (OCM) strategies for the Port's large-scale digital transformation efforts. Using Prosci methodologies, including the ADKAR Model, this role will ensure the successful adoption of new processes, systems, and ways of working across diverse business units and stakeholder groups.

From the Hiring Manager: "Ready to lead a major transformation? This isn't just a change management role-it's a chance to be at the center of one of the most ambitious digital business transformations in the Port of Portland's history. As our new Change Manager, you'll be the champion of people, helping our teams navigate the shift to new ways of working, new tools, and a future-forward mindset.

You'll lead the human side of our digital journey, creating and executing a change management strategy that ensures our employees are engaged, prepared, and excited for what's next. Your work will directly impact how we operate, innovate, and grow, making you a key player in shaping the future of our business. If you're a strategic thinker with a passion for people and a knack for inspiring change, we want to hear from you."

You'll work alongside a collaborative, high-performing team that values curiosity, creativity, and clarity. With executive-level support, Prosci-backed methodology, and a clear mandate to transform-not just replace-this is a rare opportunity to shape culture, build momentum, and leave a legacy of sustainable change.

If you're passionate about connecting strategy to action, empowering people through transition, and doing meaningful work that truly moves the needle-this is the place to do it."

We offer a flexible hybrid schedule to support both work-life balance and team collaboration. Due to the nature of this role, it may require more on-site participation outside of the norm. This role CANNOT be performed remotely.

Change Management Strategy & Planning

• Develop and execute structured OCM strategies that address the complexity of the transformation impacts across Port business functions.
• Conduct change impact, readiness, and stakeholder assessments.
• Partner with project teams ensuring change management is integrated into the overall transformation strategies.
• Advise project leadership on change risks, adoption barriers, and mitigation strategies.

Stakeholder Engagement & Communications

• Develop and deliver multi-channel communication strategies that address each program's milestones, impacts, and benefits.
• Facilitate two-way feedback loops with stakeholders at all levels to gauge sentiment and adjust messaging.
• Support executive and sponsor communications to reinforce vision and case for change.

Training & Capacity Building

• Work with SMEs and business units to define training needs based on process and role changes.
• Collaborate with training teams and departments to deliver end-user training plans.
• Build change agent networks and equip managers and supervisors to lead through change.

Resistance Management & Reinforcement

Evaluation & Reporting

Preferred Candidate Profile

• Successfully led change management for one or more ERP Projects.
  
• Prosci Certification (preferred).
• Experience in public sector or highly regulated environments.
• Experience supporting ERP (Oracle, Workday, SAP, etc.) rollouts.
• Demonstrated ability to lead change in cross-functional teams with matrixed governance.
• Proficient at change enablement, business readiness, large-scale technology transformation, and stakeholder alignment.

• A high school diploma or GED is required.
  1. A bachelor's degree in organizational development, Business Administration, Communications, Public Administration, or related field is preferred.
• Five (5) + years of experience in a change management, transformation, or organizational development role.
• 2+ years of recent experience with proven success in supporting large-scale change within complex organizations

Demonstrated Skills & Abilities

• Senior - Organizational change management with an emphasis on enterprise systems implementations
• Senior -Deep understanding of Prosci methodologies, including the ADKAR Model, Change Triangle (PCT), and best practices research
• Senior - Experience developing change-related materials including communication plans, FAQs, readiness surveys, and training content.
• Senior - Knowledge of adult learning principles and training best practices
• Senior - Strong written and verbal communication skills, with the ability to translate technical or strategic messages into business-friendly language

Selection Process: (tentative schedule):

1. A minimum qualification evaluation of the education, training, and experience of submitted application packets will take place by Human Resources the week of September 1st.
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials.
3. Our goal is to schedule the virtual first round of interviews with candidates who successfully passed the SME evaluation the week of September 8th. Panel Interviews will be held the week of September 15th.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, six business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to unlock new opportunities and ensure more people share in our region's success. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action. We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.