Help Desk Team Lead

The Opportunity:

Everyone is trying to "harness the cloud," but not everyone knows how. As a cloud computing infrastructure architect on our team, you'll use cutting-edge enterprise cloud platforms to support your clients as they modernize their IT infrastructure and meet their most challenging missions. We're looking for someone like you to help keep the warfighter safe.

You'll closely collaborate with fellow cloud architects and engineers specializing in AWS and Azure to develop cloud solution components. You'll have the chance to grow your skills within a DevOps framework to create and manage container apps and use AWS and Azure you'll have the space and time to explore different ways of solving our clients' problems, and you'll work with your team and stakeholders to deliver the right technical solutions. Whether helping to modernize legacy computing platforms and applications or creating new ones from scratch, you'll have the latest tech and brightest teammates at your fingertips.

Grow your skills at the leading edge of innovation.

Join us. The world can't wait.

You Have:

• 2+ years of experience with leading a help desk team

• Experience with triaging tickets for team

• Experience with AWS

• Experience with RHEL or Windows Server

• Experience with ticketing systems

• Experience with Agile

• Ability to communicate with stakeholders and clients across the program

• Secret clearance

• Bachelor's degree

• DoD 8570 IAT Level II or IAT Level III Certification

Nice If You Have:

• Experience as a scrum master

• Experience with Jira workflows or automations

• Experience with Active Directory (AD)

• Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.