Clinic Service Representative - Cardiology - Full Time (40Hrs)/Days - Livonia/Dearborn

Job Title: Clinic Service Representative
Schedule: Full Time - 40 Hours - Day Shift between 8AM - 6PM
Location: 20200 Outer Dr W, Dearborn, MI 48124 - This position will train and work at the office sister site in Dearborn until the new Livonia location has been opened.

General Summary:
Under general supervision, the Clinic Service Representative follows standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation, and patient discharge. This position actively contributes to an organizational culture committed to the highest degree of service excellence standards for all customer groups.

Principal Duties and Responsibilities:

• Greet and register patients in a professional and courteous manner.

• Verify patient demographics, insurance information, and financial responsibilities.

• Perform check-in and check-out functions, including preregistration, insurance verification, and cash collection.

• Assist patients with discharge procedures and connect them with the Customer Service Center as needed.

• Maintain accurate patient charts and complete chart reconciliation.

• Provide information and support to patients, visitors, medical staff, and other clinic and hospital personnel.

• Demonstrate teamwork and support of clinic operations by assisting colleagues as necessary.

• Perform duties in a fast-paced environment with frequent interruptions while maintaining accuracy and attention to detail.

• Uphold organizational standards of dependability, punctuality, and service excellence.