Patient Service Coordinator II
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 66 Blossom Street (Show on map) | |
 Aug 21, 2025 | |
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Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) plays a critical role in supporting the administrative operations of the Lung Transplant Program. This position serves as the primary liaison between patients and providers, ensuring seamless communication and coordination across the care team.
Transcribe clinical results and documentation into Epic, ensuring timely and accurate entry of patient data Triages and manages complex telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. Has full knowledge of the Cadence scheduling system. Schedules clinic appointments and coordinates the scheduling of diagnostic testing. Coordinates and tracks referrals for appointments. Responsible for scheduling follow up visits after discharge from inpatient units with the appropriate provider. Send out clinic notes to referring MDs and PCPs. Monitor fax machine and fax items. Scan documents into electronic medical record and upload imaging disks to the electronic system. Assist with training and orientation of new staff, where applicable. Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients. Identify and communicate to Practice's leadership issues of process creating inefficiencies within the operation. Assist in their resolution, working with management for the department as a whole. Work on special projects as directed. Prepare and mail confirmation letters to patients as needed and makes appointment reminder calls for all Lung Transplant appt. Provide administrative support for the physicians and nurse (both clinical and non-clinical) of the program, including but not limited to, triaging phone calls, correspondence distribution, and maintaining calendars. Other Duties as assigned. Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |