Salesforce Systems Analyst & Administrator

Key Responsibilities:

• Build strong cross-functional relationships with sales, pricing, marketing, service and business leaders.
• Partner with the sales team to ensure Salesforce supports key activities including travel reporting, opportunity maintenance, RFQ tracking and customer visibility.
• Gather business requirements, define objectives and communicate solutions in clear, actionable terms for both technical and non-technical stakeholders.
• Ensure strong organizational alignment by understanding customer account structures and enabling complete communication flows.
• Drive change management: communicate updates, provide training and ensure user adoption while minimizing disruption.
• Manage and prioritize the Salesforce roadmap and backlog, ensuring alignment with business priorities and measurable outcomes.
• Translate requirements into initial UI and object model designs, then hand off to development teams for implementation.
• Oversee testing, deployment and rollout of Salesforce enhancements to ensure successful adoption.
• Deliver seamless day-to-day administration, including user management, permissions, profiles, page layouts and data quality.
• Monitor and continuously improve system reliability, logging, compliance and security settings.
• Evaluate Salesforce releases, AppExchange solutions and emerging CRM technologies to enhance usability, scalability and security.
• Recommend and implement process automation and system improvements that increase efficiency and user satisfaction.
• Maintain active Salesforce certifications and expertise across Sales Cloud, Service Cloud and related technologies.
• Ensure Salesforce remains a secure and scalable platform supporting business growth and operational excellence.

Qualification Requirements:

• 4+ years of Salesforce administration and configuration experience.
• Proven ability to translate business requirements into Salesforce solutions that deliver measurable value.
• Strong understanding of sales processes, opportunity management, customer account structures and service operations.
• Experience designing Salesforce UI components and data/object models.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong problem-solving, documentation and organizational skills.
• Salesforce Administrator Certification required; additional certifications (e.g., Advanced Administrator, Platform App Builder) preferred.

Education Requirements:

• Bachelor's degree in Information Systems, Business, Computer Science or related field; or equivalent professional experience

This job position may include access to controlled information or technology subject to U.S. export control laws. If an applicant does not meet the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status), the Company may be required to obtain an export control license. If the position for which you applied involves access to controlled information or technology subject to U.S. export control laws, then any offer is also contingent on verification of appropriate documentation for the Company to assess whether an export license will be required to employ you in that role, and if it is determined that an export license is required, the offer is also contingent on the Company's determination, in its sole discretion, whether a license application and ongoing administration is prudent under the project's contract parameters and whether an export license can be successfully obtained before you can start in that role. Export license applications may take several weeks to be processed.