New

Helpdesk Support

TEKsystems
$16.25 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Coppell
Aug 21, 2025
MUST BE OPEN TO 0NE MONTH OF TRAINING ONSITE! MUST BE OPEN TO WORKING NIGHTS AND OR WEEKENDS. NO DAY SHIFTS AVAILABLE FOR THE ROLE. Required Hiring Qualifications 1-2 years of Customer service experience 1-2 years of technical IT support experience. * Good attitude * Experience in supporting a wide range of modules in EHR such as Ambulatory Care, CPOE, ClinDoc/Inpatient setting, OR/Optime and HIM * Knowledge or strong understanding of clinical workflows and healthcare operations, along with experience in supporting EHR system upgrades * Experience or exposure in troubleshooting and documenting issues related to electronic medical records, such as Epic Systems * Proficiency with common device setups used within the client, including Windows and Mac computers, iOS and Android smart devices, and their peripherals * Familiarity with enterprise productivity software, such as the Microsoft Office suite and Google Tools * Troubleshooting skills with storage solutions, such as network file shares (NAS) and cloud applications (Dropbox, OneDrive, Google Drive, etc.) * Other general technology skills, such as wireless and wired networks, security tools, printing, messaging apps, and more Minimum Experience and Education * 2-4 years of direct customer support, preferably in either an academic or healthcare setting in a related General IT/Clinical IT in a Healthcare role, supporting a diverse customer population * Excellent communication skills via in-person engagements, phone, email, and IM/chat Desired Qualifications * * Additional certifications or education related to the delivery of IT services or problem-solving, such as Epic/Michart applications, A+, Network+, Security+, ITIL/ITSM v3 Foundations, HDI KCS Foundations, Lean Thinking/Toyota Production System, Agile, or similar. Knowledge of UM policies, procedures, and tools. Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Coppell,TX. Application Deadline This position is anticipated to close on Sep 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.