Customer Service Rep - Bilingual English/Mandarin

Customer Service Representative

Temp to Hire

New Hyde Park, NY

M-F

FlexStaff is seeking a Mandarin speaker for a Customer Service Representative position with our client, who handles class action administration resources for their clients.

Responsibilities:

• Answer inbound and make outbound calls promptly and courteously.

• Provide accurate, scripted information to callers.

• Use active listening skills and demonstrate empathy.

• De-escalate upset callers.

• Utilize software, databases, and scripts effectively.

• Meet performance and quality metrics.

• Participate in training and implement new information.

• Adhere to company policies.

Requirements:

• Must be fluent in English and Mandarin

• Excellent communication skills and commitment to script adherence.

• Active listening and strong verbal/written communication.

• Understanding of class action lawsuits and settlements.

• Ability to apply training and use scripted information.

• Strong time management and decision-making skills.

• Proficiency with computers, CRM software, databases, and typing.

• Adaptability and ability to handle ambiguity and change.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).