New 
Business Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Aug 22, 2025 | |
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OverviewThe Risk Management, Trust and Safety Operations team enables Microsoft and third parties to conduct business in a safe, compliant and ethical manner. Our industry leading expertise span multiple jurisdictions and disciplines bringing diverse perspectives and solutions to current and emerging risks in the areas of artificial intelligence (AI), digital safety, global trade, third party compliance and other trust services. We focus on building a culture of compliance, threat management and delivering best-in-class services at speed and scale. We leverage Microsoft's innovative technologies and partner across the enterprise to drive the right outcomes for Microsoft, our customers and our partners. If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about the Risk Management, Trust and Safety Operations team and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAs a Trust & Safety Business Program manager, you will play a critical role in the Microsoft team responsible for operationalizing Responsible AI technology and Digital Safety and enabling Microsoft's customers to solve real business solutions across varios use cases. We are seeking a strategic and results-driven Business Program Manager to lead initiatives that enhance safety, efficiency and performance in AI deployment. This role will drive cross- functional collaboration, streamline operational processes, and support leadership in establishing standards for performance in an AI-driven organization. Your primary responsibility will be to drive collaboration on various projects with operations and engineering partners to advance safety and operational standards for Responsible AI deployment. You will lead initiatives to automate review processes, improve forecasting capabilities through building tailored reporting and oversee work related to tooling and platform migrations.As a Trust & Safety Guidelines Business Program Manager, you will:* Lead efforts to automate review and assessment processes for AI deployment.* Develop forecasting models to improve capacity planning and resource allocation for Responsible AI and Digital safety resources.* Design and maintain dashboards in ADO and PowerBI to drive clarity for leadership and to track state of the business, productivity and operational performance.* Use your PM expertise, process design, change management, training, and/or other process improvement skills to help us drive standardized efficiencies at scale.* Work closely with the subject matter experts to drive operational excellence through Continuous Improvement (CI) of policy, process and systems leveraging AI where appropriate. * Leverage the work of teammates and colleagues in operations, and engineering, while positioning your work so it can be leveraged by others. * Be able to communicate your work and the work of the team to our broad set of senior stakeholders. * Be a change agent, starting by modeling how to adopt change with agility and prepare others. | |