Senior Consultant Analytics & Reporting- Hybrid - Vernon Hills, IL

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary:

We are seeking a highly skilled and experienced Analytics & Reporting Senior Consultant to join our Enterprise Business Operations (EBO) team. As an Analytics & Reporting Senior Consultant, you will play a critical role in collecting, analyzing, and presenting data to provide actionable insights that drive informed decision-making across the organization. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

What you will do:

• Define, implement, and monitor key performance indicators (KPIs), Analytics & Insights that align with business goals and objectives
• Gather and compile data from various sources, including databases, software systems and external sources
• Perform in-depth data analysis to identify trends, patterns and anomalies that can inform strategic decisions and/or process gaps and failures.
• Engage in clear and professional communication with customers and stakeholders
• Maintain comprehensive records of all analytics & data related activities, communications, and resolutions
• Ability to understand upstream data sources to arrive at source of truth and leverage SQL/PBI skills to build reporting and analytics by connecting to these upstream data sources.
• Generate regular reports on KPIs, root cause trends, aging, and resolution status for management review
• Continuously evaluate the insights to root causing to resolution process and identify opportunities for enhancement
• Suggest and implement improvements to streamline workflows and enhance root causing analytics & productivity
• Adhere to internal controls and maintain a high level of data accuracy and integrity
• Ensure data accuracy, completeness, and integrity by implementing data validation processes and collaborating with relevant teams to resolve data discrepancies.
• Provide actionable recommendations based on data analysis to improve operational efficiency and performance
• Identify opportunities to enhance data collection processes, reporting tools, and analytical methodologies
• Collaborate with cross-functional teams to understand reporting requirements and present findings to stakeholders effectively
• Provide mentorship and support to junior team members, sharing knowledge and best practices to improve the overall performance of the EBO team.
• Gather, compile and provide business teams with the data and reports necessary for monthly, weekly operational activities and other analysis as requested.
• Gather, compile and provide internal and external auditors data necessary for their review

What we expect of you:

• Bachelor's Degree and 5 years of relevant analytics experience in services management, Order management, pipeline & proposals OR 8 years of relevant analytics experience in services management, Order management, pipeline & proposals
• Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions
• Proven focused on data analytics and reporting, preferably with Fortune 200 organization
• Ability to work independently, manage multiple priorities, and meet deadlines
• Detail-oriented mindset with excellent organizational and problem-solving abilities
• Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
• Proficiency in data analysis tools such as Excel, SQL and data visualization tools (Power BI)
• Attention to detail and a commitment to data accuracy
• Enterprise ERP Systems experience is a plus

Pay range: $ 80,000 - $ 122,400 depending on experience and skill set
Annual bonus target of 5% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.