CRM Business Analyst

Are you a naturally curious problem-solver who thrives on digging into the details to tackle complex challenges? Do you enjoy applying critical and creative thinking while collaborating with diverse teams to understand global business needs?

If so, this is your opportunity to join a high impact, globally connected team of Business Analysts at IDEXX. We're looking for someone who brings strategic thinking, a passion for user-centered solutions, and a desire to make a meaningful difference in how our teams use Salesforce.

As a CRM Business Analyst on the Salesforce CRM Team, you will play a key role in aligning business needs with scalable Salesforce solutions that support global sales operations. This role is ideal for someone who thrives at the intersection of business strategy, technology, and cross-functional collaboration.

You will partner with global stakeholders, including Sales, Corporate Accounts, Sales Operations, Marketing, Commercial Insights, IT, and Line of Business (LOB) leaders-to support and enhance Salesforce Sales Cloud and IDEXX CPQ (FOXX). Your work will directly impact on how sales teams operate worldwide, driving efficiency and improving user experience.

In this role, you will:

• Analyze business goals and processes to identify opportunities for CRM optimization.
• Translate complex business requirements into clear, actionable user stories and solution designs.
• Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
• Evaluate and recommend improvements to existing Salesforce functionality and integrations.
• Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.

This is a unique opportunity to expand your global footprint at IDEXX, build strong relationships across departments, and contribute to the evolution of Salesforce CRM.

Additionally you will...

• Operate within the Customer Relationship Management Product team as a liaison between the business and development teams
• Ensure system quality and industry best practice is maintained
• Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies and improve business process
• Translate business processes or concepts into technical requirements (and vice versa)
• Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy
• Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings
• Perform detailed analysis on processes & systems leading with business stakeholder & user need
• Partner with the technology team on Agile ceremonies, developing solutions, and full execution

What do you need to succeed?

• Positivity, Curiosity, Adaptability and Patience
• The courage to learn and try new things
• Highly driven by innovation
• Effective written and oral communication skills
• Ability to translate business processes or concepts into technical requirements (and vice versa).
• Ability to define functional and non-functional requirements based on the needs of the users.
• Ability to manage and prioritize across multiple initiatives.
• Ability to lead cross-functional teams in a matrix environment.
• Ability to lead and influence without authority.
• Salesforce CRM systems or business knowledge is significant plus.
• Sales and CPQ Business knowledge is significant plus.
• Bachelor's degree, advanced degree in technology or business preferred.

What We Offer

When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer.

• From day one, you will get the opportunity of full autonomy in your work and ample support when you need it.
• You will join a successful team who is proud of the work they do and motivated by their unified purpose of helping others.
• You will work with people who are inspiring, open, and the best in their operating space.
• You'll be part of a double-digit growth company in a quickly growing market. We are leading the way forward with innovative products, services, and a strong focus on our customers.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals health and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together!

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IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.