Director, Product Design and UX Research

What You'll Do:

Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multiproduct portfolio. You'll operate as a true playercoach-handson with the most important work while coaching and growing a multidisciplinary team across products. You'll bring research, accessibility, and systems thinking together to deliver inclusive, highquality experiences with measurable outcomes.

Responsibilities:

• Act as a playercoach: balance strategic leadership with sleevesup execution on highimpact projects.

• Manage, support, and grow a highperforming team of designers and researchers working across multiple products.

• Drive endtoend design and research strategy aligned to business goals, product outcomes, and customer value.

• Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA.

• Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.

• Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable.

• Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.

• Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration.

• Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment.

• Develop talent-hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety.

• Define and track UX health metrics (adoption, task success, timetovalue, NPS/CSAT, accessibility scores) to measure impact.

• Represent design and research at the leadership table-communicate strategy, risk, tradeoffs, and the business value of UX.

• Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration.

Who You Are:

You blend strategic vision with strong craft and people leadership. You thrive in complex, multiproduct environments and care deeply about building inclusive experiences that scale.

• 8-10+ years in product design/UX (or equivalent experience), including 4-6+ years leading multidisciplinary design and research teams; experience leading managers is a plus. Years are a guide; we prioritize scope and demonstrated impact at org and portfolio scale.

• Proven success leading endtoend product design and UX research for complex B2B SaaS or platform products.

• Datadriven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact.

• Consistent record of delivering results-setting clear goals, using data to make decisions, and showing measurable user and business impact.

• Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions.

• Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews.

• Portfolio of shipped, highquality product work illustrating the systems, process, and research and data behind it.

• Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs.

• Clear, persuasive communicator comfortable presenting to executives and influencing crossfunctional decisions.

Preferred Qualifications (Nice to have)

• Experience in the social impact, nonprofit, public sector, or adjacent domains.

• Experience building and governing multibrand design systems at scale.

• Familiarity with experimentation (A/B testing), analytics, and instrumentation for UX metrics.

• Experience leading distributed/global teams and operating in a matrixed environment

What You Can Expect:

You will have the opportunity to work on a flagship product(s) that shapes the future of our industry. You'll join a collaborative, innovation-driven environment where design plays a critical role in creating world-class user experiences. Your work will have a direct impact on millions of users, allowing you to make a meaningful contribution to the success of our product and company. You can expect, growth and innovation and to have fun along the way. You will not only be rewarded for your personal achievements, but you will also have the opportunity to be part of an organization that lives by its motto every day: Powering those who power social impact! Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

At Bonterra, we're building AI-powered tools to solve real human challenges-and we want teammates who share that enthusiasm.We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes.