Director Equipment Finance Operations

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Jacksonville, FL office.

This position manages First Citizens Bank's Equipment Finance Collections team based in Jacksonville, Florida. This individual will be responsible for managing multiple levels of people and to manage the flow of collections by utilizing reporting, technology, and potential new strategies to create an efficient and successful outcome.

Oversees daily workflow to ensure accuracy and efficiency throughout all activities. Develops business plans that improve processes and performance. Creates operational policies and procedures, ensures their maintenance, and monitors for compliance within the department. Leads operational project planning and execution. Partners with business leaders, teams, and other stakeholders towards the achievement of high operational standards.

• Operations Oversight - Directs daily activities within Equipment Finance operations, ensuring processing is both timely and accurate. Reviews operational processes for opportunities of improvement and makes appropriate changes. Addresses escalated operational or service issues, communicating with all involved parties for resolution. Implements and manages projects that support business and departmental goals.
• Quality Assurance - Ensures all operational policies and procedures are regularly reviewed and updated. Ensures compliance with all policies, processes, and internal controls as assigned and agreed upon within the 1st line of defense. Design an effective Quality Assurance Program with clear testing parameters and methodology.
• Managerial Functions - Establishes and monitors expectations to achieve team goals. Makes appropriate changes to operations policies, procedures, and internal controls to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.
• Collaboration - Works closely with department leadership, sales management, and other business units to support business strategy and ensure goals are achieved. Directs change across the department. Serves as the liaison between Equipment Finance operations and other business units.
• Operations Liaison - Act as contact point for all non-operations owned initiatives to ensure Operations impacts and risks are considered and addressed.

Basic Qualifications:

Bachelor's Degree and 8 years of experience in financial services operations (collections, quality assurance, and/or auditing)

-OR-

High School Diploma or GED and 12 years of experience in financial services operations (collections, quality assurance, and/or auditing)

Required Experience:

• Strong leadership skills, experience managing multiple levels within a team.
• Tech savviness, with the ability to pick up new technologies, and have strong knowledge of MS Office Suite including Excel and Power Point.
• Strategic thinking, utilizing reporting and technology suites to drive results.
• Ability to cross collaborate and effectively communicate and work with different levels within the bank including stakeholders.
• Understanding the flow of collections, operational procedures, dialer campaigns, and collection strategies.
• Project management skills, the ability to develop ideas and turn them into project plans, and to manage assigned projects and sponsoring certain operational processes inclusive of technology needs.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.