Artisan Store & Community Engagement Associate

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

This position will coordinate and support the sales and marketing of the items made by the artisans across ServiceSource's entrepreneurial participant programs as well as with community vendors. Process all sales and work directly with the accounting department to ensure payment for items sold. Act as the store supervisory for the retail and/or food service venue.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Responsible for implementation of sales and marketing plans, including product positioning, campaign strategies, and market insights.
• Identify future sales and marketing opportunities for revenue and cultivate new relationships with community vendors.
• Responsible for all POS (point of sale) duties.
• Work in conjunction with Accounting department to ensure proper payment to program participants.

Additional Responsibilities

• Discovery ofbusiness opportunities through cross function collaboration.
• Provide product and service support in order to establish proper channels of information and communication.
• Responsible for returns of merchandise and store merchandising, stocking and maintenance activities.
• Provide product knowledge to customers through the features, values, and benefits of each product.
• Actively participate in all programs and procedures that drive sales, including community outreach
• Ensure the store is neat, clean, and organized throughout each business day; know where products are located within the store.
• Receive and merchandise products, with up-to-date inventory.
• Remain current promotional items and the correct pricing.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Education Development (GED).
• Preferred: Three (3) to five (5) years of experience or training in sales and marketing or management
• Required: Experience in customer service or other people-oriented fields.
• Preferred: Work or volunteer experience with people with disabilities.
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site.
• If eligible to drive, must pass the online driving training within 15 days of hire.

Knowledge, Skills, and Abilities

• Passionate about supporting people with disabilities in learning vocational skills.
• Excellent customer service skills (phone and in person).
• Ability to relate well to people at all levels of an organization.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specificprograms and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems andadapt to new information and guidance quickly.
• Excellent verbaland writtencommunication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee will be required to climb or balance and stoop, kneel, crouch, or crawl. Position also requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information