Salesforce Service Delivery Manager

Genesis10 is seeking a Salesforce Service Delivery Manager. This is a 3-month contract to hire position with a client located in Columbus, OH.

W2 rate: $75-80/hour; Conversion salary $142k with a 20% bonus

Location: 4 days onsite in Columbus or Minneapolis

Duration: 3-month contract to hire

Job Description:

The ideal candidate will have experience with strategic planning, funding, prioritization, resource planning/management and delivery of full-stack technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Responsibilities:

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology
  
  
  
  • Ensure team delivers on-time and high-quality results
  • Evaluate delivery plans; identify and proactively reduce and remove roadblocks
  
  
  
  
• Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles
  
  
  
  • Establish delivery execution model which leverages onshore and offshore resources
  • Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.
  
  
  
  
• Build high performing teams by establishing goals and through regular coaching track progress with these career plans.
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
• Partner with delivery peers to coordinate release plans and day-of release activities.

Requirements:

• Bachelor's Degree
• 5-7 years of related experience managing technical teams
• 2+ years of delivery experience focused on the Salesforce platform including one or more of the following: Sales, Service, Marketing, Financial Services, and Data Clouds
• Exceptional communication and interpersonal skills are required for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff throughout the organization
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications:

• 5+ years of experience in large scale, enterprise organizations
• 5+ years of experience executing delivery based on Agile methodology.
• Salesforce Administration certifications preferred
• Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts.
• Experience with MuleSoft or similar integration platforms
• Experience providing shared services to multiple teams
• Experience in Financial Services industry or with financial applications

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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