Lead, Total Population Health - Multiple Openings/REMOTE

Summary of Position

Support the integration of care and utilization management to Total Population Health holistic model of care, characterized by multi-disciplinary and provider collaboration alignment, innovative clinical programs and practices to achieve the four primary goals (enhance patient experience, improve population health, reduce costs, and improve the work life of health care providers, including clinicians and staff) through care and disease management processes. Responsible for the execution of efficient departmental processes designed to manage inpatient and outpatient utilization and quality of care within the benefit plan. Contribute to the overall success of Total Population Health by promoting /advancing the department mission of effectively facilitating care and improving outcomes at all points along the health care continuum, from preventive health and wellness through chronic care management to end of life care in all health care settings. Actively collaborates with other Total Population Health Supervisors and delegates/vendors to promote integration of processes and workflows across teams and eliminate duplication. Maintain an environment of quality improvement through continuous evaluation of processes and policies. Identifies and recommends new technologies and process efficiencies. Provide services per the NYCE contract.

Principal Accountabilities

• Act as a coach and mentor to staff to ensure understanding of utilization, disease and complex care management concepts and effectively apply the concepts to managing members' health care needs; and to serve as coach and mentor to staff to ensure compliance with company, State, Federal and NCQA requirements related to utilization and care management activities; supervise, train, evaluate and develop assigned staff.
• Develop, monitor, and communicate performance expectations and plan for all direct reports and conduct performance reviews within specified timeframe; provide feedback on a regular basis.
• Assist with resolution of employee performance issues.
• Complete monthly telephone audits of staff using technology and provide feedback to staff.
• Track audit results toward performance objectives.
• Track and report statistics on care management and/or utilization management activities, process measures (e.g. timeliness), quality results, and other measures that affect departmental objectives.
• Facilitate staff's engagement with provider collaboration arrangements, and other physician organizations in the management of their attributed members.
• Maintain an environment of quality improvement through continuous evaluation of processes and policies. Identifies and recommends new technologies and process efficiencies.
• Interact with various departments throughout the enterprise and contribute to the resolution of interdepartmental issues. Lead and develop team to quickly assess and diagnose root causes to problem areas.
• Actively participate on assigned committees and projects.

• Perform duties of a care manager or utilization manager as needed; and other duties as assigned.