New 
IT Services Manager
 TEKsystems | |
$85,000.00 - $128,000.00 / yr
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 United States, Oklahoma, Oklahoma City | |
 Sep 09, 2025 | |
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*Description*
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical IT services. This position also serves as representative and point of escalation. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. * Development, refinement, and maintenance of the ITIL-based service management processes and their enabling toolsets * Planning and managing the continued enablement of core Service Management processes on supporting systems * Ensuring the complete logging, prioritization, response, and tracking of all IT service requests, interruptions, or changes * Coordinating interaction and integration between other service management processes * Producing management escalation and performance information on a regular basis * Identification and management of Major Incidents or Changes affecting critical services or impacting patient safety * Serve as ETS point of contact for Operations for escalation of service interruptions or requirements *Skills* ITSM, itil, configuration, knowledge management *Top Skills Details* ITSM,itil,configuration,knowledge management *Additional Skills & Qualifications* Someone who is strong in ITIL/ITSM Must have Bachelor's Degree *Pay and Benefits* The pay range for this position is $85000.00 - $128000.00/yr. company benefits can be found online on the company website *Workplace Type* This is a fully onsite position in Oklahoma City,OK. *Application Deadline* This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |