Network Analyst III-NOC

About This Role:

The successful candidate for this Network Analyst III-IP NOC position should possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair/mitigate outage conditions. The position requires strong written and verbal communication skills and the ability to drive issues to resolution. Technicians will interface via phone, video, chat, and ticketing systems with Windstream technicians, front-line technical reps, and carrier technicians to resolve issues, mitigate outages, and ensure that all steps are professionally documented. ***This position can be filled remotely anywhere within the country.***

What You'll Do:

• Troubleshoot circuit, hardware, and routing protocol issues
• Handle second level escalations
• 
  

  Training lower-level Network Analysts and writing training documentation for this purpose

  
  
• 
  

  Engage vendors in the troubleshooting process

  
  

Do You Have?

• Excellent communication skills
• Experience with Cisco, Juniper, and Nokia routing platforms
• Knowledge of broadband equipment, protocols, and networking
• Knowledge of central office transport equipment including test methods
• Technical skills in data networking or closely related field
• Understanding of hardware troubleshooting, ISIS & BGP routing protocols, LAN/WAN, TCP/IP, ATM, frame relay, and layer 2 switching, MPLS, layer 3 VPNs, and SD-WAN

Even Better:

• Certificates/ Licenses: CCNP, JNCIS, NRS II (Nokia Certified Network Routing Specialist)
• 5+ years of experience with IT/LAN/WAN in an operations or help-desk environment OR 5+ years of troubleshooting network elements, protocols, services, and transport layer problems within a NOC environment

Minimum Requirements:

Associate's Degree in a technical discipline and 4-6 years technical experience with 5+ years directly related to the job and 4+ years of digital experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

The compensation range for this position is from $26.68/hr - $34.08/hr.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.