Product Management Director

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Team
At Salesforce, customers are at the center of the products we create and the experiences we deliver. The Messaging Platform team within the Digital organization is passionate about building solutions that empower field marketers and content creators to tell an engaging and consistent brand story across email, SMS, and WhatsApp touch points. We combine a data-driven practice, a passion for innovation, and a deep respect for human-centered solutions to build personalized digital journeys filled with tangible value!

This Role
Our vision is to use the best of AI, agents with a Salesforce on Salesforce mission, to deliver 1:1 messaging to our subscribers. As a principal product manager, you will oversee this vision, product strategy and execution for our email prioritization and eligibility engine. You will lay out the roadmap, plan the sprints, groom the backlog, set the KPIs, measure success, and experiment relentlessly. You will inspire our engineering team to transform how product marketers work, and will drive success to our bottom line. You will work in a scrum-agile environment and manage engineering capacity. You will keep an eye on the latest technology trends, have an understanding of compliance, reliability, scalability, and performance in production. You are a fast learner and can push the status quo.

Your Impact - Responsibilities

• Influence and compellingly communicate the vision to a wide variety of key partners and stakeholders

• Assess the market, platforms, industry trends, and customer needs across AI to identify trends and opportunities

• Collaborate heavily with engineers, whether they are building or supporting clients, backend services, libraries, data pipelines, machine learning models, and so on

• Align executive management and other critical stakeholders to the vision and strategy and work cross-functionally to put together a viable plan and roadmap.

• Build the vision, product strategy, roadmap and execution

• Partner with field marketing to deploy the product.

• Provide regular updates to leadership, escalating items when needed but with presence and relationships to identify and resolve most issues independently

• Knowledgeably and successfully present our strategy, roadmap and current progress/actions to senior executive audiences inside and (as approved with PR) outside the company

• Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.

• Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.

• Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating delivery of complex, multi-year initiatives

• Represent and lead diverse delivery functions in program/project core team and executive meetings.

• Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, communications, and project outcomes.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent experience

• Minimum of 8 years of experience in product management, with single-handedly leading and coordinating product, architecture, data science and technology implementation

• Deep experience in delivering enterprise products/applications with an emphasis on digital channels at high scale and complexity (web, email, app, chat, etc.); Bonus points if you've already worked with email.

• Expertise in implementing Salesforce solutions, such as Marketing Cloud, Data Cloud and Einstein

• Expertise with machine learning models, large language models, computational thinking

• Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations

• Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint

• Familiar and comfortable with agile/scrum development methodologies

• Able to put his/her hands-on experience to use and work as an individual contributor (when required)

• Communicate with business as well as technical audiences. Able to write clear and concise documentation, excellent written and spoken communication skills

• Function independently and as part of a team under aggressive deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive attitude toward all assigned work, and strive for continued improvement. The successful candidate will enjoy the risk and opportunity of advanced technology development

• Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite

Other:

• Travel requirements: less than 15%

• The position is based in Chicago, IL or Seattle, WA and requires flexible work shift schedule to accommodate North American and UK time zones.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.