Senior Sales Specialist - Eastern US

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Eastern US

Senior Sales Specialist

Work under the direction of the Area Sales Director to drive AB sales support. This role is responsible for providing support throughout the area as needed due business needs (i.e. leave of absence coverage, open territory coverage, business expansion opportunities, etc.). This individual acts as a versatile resource for surgical, clinical, and consumer-facing teams, ensuring continuity of service, driving sales performance, and enhancing customer satisfaction wherever support is needed.

Responsibilities:

• Develop and execute strategic business and account plans in partnership with Area Directors and Regional Sales Teams to meet or exceed sales quotas.
• Build and maintain strong relationships with surgeons, audiologists, hospitals, and consumers to drive adoption of Advanced Bionics products.
• Represent the company at sales meetings, industry conferences, surgical trainings, and community outreach events at the national, regional, and territory level.
• Provide surgical support and training, including in-field assistance during cochlear implant procedures, temporal bone labs, and operating room on-call support.
• Deliver clinical support for device programming, patient fittings, candidacy assessments, troubleshooting, and integrity testing to ensure optimal patient outcomes.
• Educate and train healthcare providers and clinical staff on AB implant systems, features, and TeleCare programs, reinforcing AB's value proposition.
• Apply the consumer sales process and Integrity Selling practices to counsel CI candidates, lead patient-focused events, and strengthen the sales pipeline.
• Identify, engage, and educate new lead sources while collaborating with Phonak sales counterparts on joint strategic planning and customer engagement.
• Utilize Salesforce.com CRM and other sales planning tools for call preparation, territory reviews, business reporting, and performance tracking.
• Respond promptly to customer requests and issues, ensuring effective resolution and reinforcing strong customer satisfaction.

Travelling Requirement: Ability to travel up to 75% of the time

More about you:

Candidate's preferred location is Atlanta, GA, Charlotte, NC or Philadelphia, PA (near Hub airport).

Education

• Masters or Au.D. degree in Audiology (or related field)

Nice to Have

• Certificate of Clinical Competence in Audiology or ABA Certified

Work Experience

• Minimum of three year of clinical audiology experience with both adult and pediatric patients with cochlear implants.

Nice to Have

• Sales Experience

Personal Competencies

• Demonstrates expertise in developing and executing targeted sales strategies to expand market share within implant centers.
• Apply strategic approaches to influence key decision-makers and drive adoption of Advanced Bionics solutions.
• Maintains strong awareness of competitive technologies and market dynamics within the hearing implant industry.
• Leverages competitive insights to effectively position AB products and address customer objections.
• Possesses working knowledge of behavioral and objective procedures used in cochlear implant candidacy assessments.
• Apply clinical insights to support both adult and pediatric patient outcomes.
• Engages clinical partners with evidence-based knowledge to inform strategic discussions and strengthen relationships.
• Combines sales strategy, technology awareness, and clinical understanding to deliver comprehensive solutions to customers.

Social Competencies

• Must be able to present publicly in a professional setting.

Leadership Competencies

• Must be able to lead conversations/ projects with stakeholders without formal authority.
• Able to demonstrate foundational knowledge of electrophysiological testing methods used with cochlear implants, including Electrically Evoked Stapedius Reflex
• Threshold (ESRT) and Neural Response Measurement (NRM). This understanding applies to support clinical decision-making and optimizes patient outcomes.
• Effectively fits and troubleshoots external equipment and resolves software-related issues. Provides timely and accurate technical support to ensure optimal device performance and patient satisfaction.
• Engages confidently and respectfully with clinical professionals, audiologists, and other stakeholders. Builds strong working relationships through clear communication, active listening, and collaborative problem-solving.

Languages

• English/ Fluent

Nice to Have

• Spanish/ Fluent

IT Skills

• Microsoft Office

Nice to Have

• Salesforce

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  
  
  
  • Additional supplemental life/ad&d coverage available
  
  
  
  
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  
  
  
  • STD LTD Buy-ups available
  
  
  
  
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $82,400/yr - $123,600/yr. This role is also bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.