New

Customer Support Specialist

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Utah, Draper
Sep 10, 2025
What to Expect Tesla is seeking enthusiastic Customer Support Specialists to deliver exceptional post-order support for owners of one of the world's most innovative vehicle brands. Specialists will provide initial customer education, guide to self-help resources, assist customers with their orders, and route support inquiries based on customer needs and available internal tools. This role serves as the entry point into an exciting career path with Tesla Support, offering clear opportunities for skill development and growth into advanced support roles. What You'll Do Deliver outstanding educational support via phone and chat, helping customers understand basic vehicle functions, information about the delivery process, and Tesla self-help resources Clearly guide customers toward available self-service tools, such as self-help websites and the Tesla app Conduct initial probing and basic troubleshooting to quickly assess customer concerns and resolve straightforward issues Utilize internal systems to effectively route calls and inquiries to appropriate departments or escalate based on defined criteria Accurately document interactions and customer data within Tesla's CRM and Vehicle Support systems What You'll Bring Minimum 2 years of relevant customer-facing experience Exceptional customer service, educational, and communication skills (both written and oral) Ability to quickly learn and educate customers on basic automotive features and technologies Comfortable navigating multiple internal systems, MS Office, and web-based applications Flexibility in scheduling; ability to work varied shifts within operational hours of Mon-Fri 5am-10pm as business requires Enthusiasm for continuous learning and clear motivation to grow into more complex customer support roles at Tesla Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program