Regional Operations Manager - Specialty Rental - East Region

Passionate people create exceptional things

The Specialty Rental Division's worldview is to enable our customers, our people and our societies to flourish in an increasingly complex world. Our vision is to remain the world's most trusted partner by solving complex industrial challenges with specialized agile solutions. Those are designed and implemented by passionate people who continually strive for the best new ways.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team?

Join us on our journey for a better tomorrow.

Your mission as Regional Operations Manager is to support the sustainable profitable growth in line with the division and region strategy for the Specialty Rental North America. We expect your contribution to organizational development, inspiring people through a common purpose, allowing people to become connect and learn in an environment of mutual trust, as well Empower, Energize and Engage people, ensuring the proper level of Competence, Confidence and Commitment to our employees achieve their goals.

A results-driven leader with a passion for safety, process improvement, customer service, and operational excellence. Proven ability to streamline workflows, optimize rental fleet performance, and collaborate across departments to meet financial and service goals. This role is key to supporting company growth and operational execution in the region.

Essential Functions and Key Responsibilities

Operations Management

• Develop deep understanding of Atlas Copco's rental fleet, including product types, applications, maintenance needs, and customer pain points
• Understand customer segments (e.g., construction, manufacturing, municipalities) and their operational expectations
• Drive continuous improvement in operational processes, fleet maintenance, and equipment reliability
• Share and standardize best practices across the region to ensure consistency and efficiency
• Partner with corporate operations excellence on cross-functional initiatives and strategic alignment
• Manage region P&L and operational costs in line with business objective

Safety & Quality Management

• Ensure full compliance with safety protocols, ISO standards, and regulatory requirements
• Promote a proactive safety culture through training, audits, and prevention program

Team Leadership

• Recruit, develop, and retain top-performing team members across the region
• Provide ongoing training, mentorship, and performance-based recognition to build team capability
• Foster a collaborative, high-accountability culture focused on results, safety, and customer satisfactio

Customer Service & Relationship Management

• Champion service excellence using NPS insights and resolve escalated issues
• Represent the company to customers, vendors, and partners
• Collaborate with sales, finance, and marketing to enhance the customer journe

Performance Monitoring

• Monitor and align KPIs across locations (utilization, technician efficiency, turnaround time, etc.)
• Support digital transformation and automation efforts
• Deliver timely progress and performance reports to leadershi

Performance Metrics (to evaluate performance, or that are impacted by the role):

• Fleet Unavailability
• Turnaround Time
• Customer Satisfaction / Net Promoter Score
• Technician Efficiency
• Operations Cost as % of Revenue
• Uptime Center / Shutdowns Prevented
• Swaps
  Safety (Risk Observations, Toolbox Talks, Incident Rate)

To succeed you will need:

Education

Minimum: Bachelor's degree in Business, Operations, or Engineering
Preferred: Bachelor's in Mechanical or Electrical Engineering; MBA preferred

Experience In Lieu of Education

1-2 years of relevant experience for every year of formal education

Experience

Required: 3-5 years operations management in technical/rental-based industries
Preferred: Experience with air/steam rental equipment or industrial field and shop environments

Certifications:

Required: None
Preferred: Lean Six Sigma, PMP or equivalent

Skills

• Process Improvement & Lean Management
• Continuous Improvement Mindse
• Fleet and Equipment Managemen
• Safety and Compliance Leadershi
• Data-Driven Decision-Making (KPI tracking, dashboards
• Team Leadership and Developmen
• Strong written and verbal communicatio
• Conflict resolution and cross-functional collaboration

Additional Eligibility Requirements

Must be eligible to travel within North America (U.S., Canada, Mexico)
Experience with air compressors and rental environments strongly preferred
Ability to represent the company in customer-facing and technical discussions

Work Environment

Climate Controlled Office Space

Continuous use of computer and phone
Moderate noise from team interactions

Other Locations

Frequent visits to customer sites with machinery, extreme weather, and loud environments
Regular travel to field/shop rental locations

Physical Requirements

• Sitting for extended period
• Occasional walking in shop/field environment
• Lifting under 25 pound
• Limited bending, twisting, squattin
• Occasional use of stairs/ladders

Personal Protective Equipment Requirements

• Steel-toed or composite safety shoes in designated area
• Safety glasses as require
• Hearing protection in high-noise environments

In return, we offer

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or face-to-face training sessions.
• You will experience a onboarding program at our North America headquarters
• We support you and your well-being with different programs like team events, and more.
• We offer an excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
• We offer health insurance, dental insurance, vision insurance
• We offer Paid time off, Life & Disability Insurance
• We offer a salary based on experience.

Job location

As Regional Operations Manager, you will report of the Vice President, East Region operations.

About Us

Atlas Copco Rental North America has offices throughout the US, Canada and Mexico. Headquarters for ACRNA is located in Deer Park, TX, just outside of Houston. Atlas Copco Group is headquartered in Stockholm, Sweden. We are a global team with colleagues in 180 locations in 170 countries.

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.